Logistics & Customer Operations Coordinator

Job Types: Full-time, Permanent

Vortex Freight Systems (www.vortexfreight.com ) is a third party logistics (TPL) company that focuses on delivering customized supply chain solutions for organizations with operations in Canada, USA and Mexico. We are a modern, entrepreneurial organization that values people and service. As we continue to expand our operations and service offerings, we are excited to welcome a new member to our team, focused on building and developing the best team in the industry.

Job Overview:

We are seeking a highly driven, ambitious, and innovative Logistics Coordinator to become a part of our team. This position is ideal for individuals who excel in a dynamic environment, consistently pursue efficiency enhancements, and are enthusiastic about advancing their careers within the organization.

In the role of Logistics Coordinator, you will be instrumental in managing customer orders, facilitating seamless operations, and refining our processes. Your responsibilities will include organizing and prioritizing the shared operations inbox, engaging directly with shippers and customers, and ensuring that all orders are accurately processed and monitored.

We are looking for a candidate who is eager to make a significant impactsomeone who challenges conventional practices, identifies improved methods of operation and fosters innovation in logistics management.

Responsibilities and Duties:

• Efficiency & Innovation
  • Continuously seek ways to streamline workflows and automate repetitive tasks.
  • Identify and implement process improvements to increase team productivity.
  • Challenge outdated methods and bring fresh ideas to enhance efficiency.
  Email & Communication Management
  • Triage the shared mailbox inbox, prioritizing and delegating emails as needed.
  • Respond promptly to shippers and customers, ensuring excellent communication and service.
  • Notify customers of any shipment delays and provide proactive updates.
  • Ensure email chains remain structured for better team collaboration.
  Order Processing & Accuracy
  • Open and enter orders into our system based on customer emails.
  • Ensure 100% accuracy in order processing, minimizing errors and discrepancies.
  • Monitor and verify that all orders are correctly reflected in our system.
  • Maintain and update our main tracking spreadsheet with newly opened orders.
  Shipment Monitoring & Problem Solving
  • Track shipments and ensure deliveries stay on schedule.
  • Quickly identify and resolve issues, ensuring seamless order fulfillment.
  • Work with internal teams to prevent problems before they escalate.
  • Escalate and propose solutions for any operational bottlenecks.

Skills and Qualifications:

• Fluent in English and Spanish.
• 1 year of experience in logistics, order processing, or a related field.
• Experience working in fast-paced, high-volume environments.
• Strong analytical and problem-solving skills.
• Excellent communication and organization skills.
• Proficiency in logistics software, spreadsheets (Google Sheets/Excel), and process automation tools.

Personal Attributes:

• A Solution-Oriented Individual You not only identify issues but also develop and execute effective solutions.
• Proactive and Driven You take the lead and do not wait for direction.
• Focused on Efficiency You consistently seek methods to enhance productivity and streamline processes.
• Creative Thinker You approach challenges with originality and introduce fresh concepts. the table.

Why Join Us?

• We offer a comprehensive health and dental program and an annual bonus plan to all employees.
• Innovative Environment: Be part of a forward-thinking team dedicated to optimizing logistics and operations.
• Career Growth: Opportunities for professional development and career advancement within the company.
• Supportive Culture: Work in a collaborative and supportive environment where your ideas and contributions are valued.