Dispatcher / Coordinator

Are you a skilled professional with a passion for customer service and a knack for coordination? We are currently seeking a dedicated individual to join our team as a Dispatcher / Coordinator in the West Kootenay Region, BC. This position is perfect for someone who thrives in a fast-paced environment and enjoys ensuring passenger satisfaction through efficient scheduling and coordination.

Reporting to the Service Delivery Manager, the Dispatcher / Coordinator is responsible for scheduling and coordinating up to 30 drivers and managing both driver and vehicle assignments to deliver consistent and efficient daily service.

This is a full-time position; shift will be Monday through Friday, exact times to be determined.

Compensation: $25.00 per hour

Responsibilities:

• Perform HandyDART dispatch duties, including handling phone bookings, registering new clients, creating driver pick-up schedules, live dispatching, and maintaining records
• Receive and respond to emergency assistance or service requests from dispatched resources
• Work with the Manager to prepare daily operator work and run schedules, aligning with company and partner objectives
• Work with the Manager regarding vacation requests and approve/reject according to operational needs
• Communicate effectively by providing clear and concise instructions, updates, and directions
• Advise personnel on route or traffic issues that may impact operations or customer service
• Back up to the Manager for posting alerts and detours on websites to advise riders of service disruption using software
• Relay work orders, messages, and other communications using a variety of systems, including computer-aided dispatching equipment
• Ensure compliance with laws, regulations, and company policies, completing necessary documentation
• Work with the Manager to address customer and staff concerns, answering questions and handling requests professionally
• Maintain accurate dispatch files and records, including customer requests, service logs, payroll updates, expenses, and other dispatch-related documentation
• Order necessary materials and supplies for dispatch activities and assist with day-to-day administrative tasks
• Retrieve AVL (Automatic Vehicle Location) data and print maps as needed
• Utilize various computer applications and databases to support dispatching operations
• Track vehicle mileage, fuel usage, repairs, and expenses, generating reports as required
• Process and update payroll
• Track accurate ridership data to produce monthly reports
• Manage lost and found items, including processing, recording, and cleanup

Qualifications:

• High school diploma or equivalent
• Previous work-related skills and experience in a Dispatch role is an asset
• Previous administrative or office experience is advantageous
• Experience in electronic information handling technology such as Dispatch software is considered an asset
• Ability to handle stressful situations in a composed manner
• Excellent communication skills and attention to detail
• Strong organizational and time management skills
• Diplomacy and tact
• Computer proficiency in Microsoft Word, Excel and Outlook