Mandatory Knowledge and Experience:

• Minimum of 15 years of working experience with Siebel CRM that involves architectural modelling and governance, production support, development and integration, performance tuning and solutions design
• Minimum of 15 years of working experience with Oracle DBMS that involves database design and modelling, PL/SQL development, system performance tuning, and database administration
• Minimum of 10 years of implementation experience with cloud-based platforms such as IaaS, SaaS, and PaaS, and the integration of cross-platform systems with cloud and on-prem solutions (including hybrid cloud)
• Minimum of 7 years on evaluating risk mitigation strategies and architecting cloud-based solutions for high-sensitivity data assets
• Minimum of 7 years of working experience with different cloud-based resources/assets to develop interoperability solutions/integrations within a hybrid cloud environment
• Extensive technical experience in executing complex Siebel upgrade cycles and ability to provide input into release strategies for dry-run/dress rehearsals/go-live and production support during warranty period
• Implementation and design experience with Oracle Siebel integration to different partner systems such as Mid-tier/Mainframe using array of protocols such as REST/SOAP API for Web Services
• Stakeholder management experience to concurrently manage relationships with Corporate Security / Architecture, Privacy Office, CIO Office, Program Management Office, Steering Committees and Funding Approval Boards, and directors across multiple lines-of-business.
• Experience in requirements gathering and documentation including facilitation of agile sessions while managing partnership with external vendors and system integrators
• Implementation and project execution experience in a hybrid-agile delivery model
• Experience with research, option analysis and providing recommendations and strategic advice to senior management based on technical considerations and best practices

Required Knowledge and Experience

Technology: Extensive experience with the following technologies:

• Siebel CRM (including OpenUI design)
• Siebel Workspace and Migration application (for parallel development)
• Oracle Business Intelligence Publisher
• Oracle Customer Hub (MDM, B2C, B2B, Data Steward)
• Oracle Policy Automation and Modelling
• Oracle Access Management (OAM, OID, OAuth)
• Oracle DBMS
• RESTful API (J2EE) and Service Registry
• Oracle WebLogic Server
• MS Azure IaaS, SaaS, and PaaS platforms and technologies
• Azure DevOps integration (Dev Repo, CI/CD, SCM)

Environmental:

• Mandatory experience related to architectural design and technical implementation in deploying Siebel CRM solutions and COTS based products within an integrated cross-platform environment for cloud-based IaaS, SaaS and PaaS platforms.

SkillsExperience and Skill Set Requirements

Evaluation Criteria

Technical Experience 45%

1. COTS Products (5)

Previous hands-on technical experience that involves administration, modelling and governance, production support, development and integration, performance tuning and solutions design with the following COTS products:

· Siebel CRM (including OpenUI design)

· Oracle Customer Hub (MDM, B2C, B2B, Data Steward)

· Oracle Policy Automation and Modelling

· Oracle DBMS

2. Cloud Services / Cloud Integration (40)

Experience with Azure Cloud services, and integration of cross-platform systems between Azure cloud and on-prem solutions (including hybrid cloud), including the following:

· RESTful API (J2EE) and Service Registry

· Spring Boot

· Azure API Management

· Azure App Gateway

· Azure App Service Plans

· Azure SQL Server

· Azure Data Lake

· Azure Data Factory

· Azure Resource Manager

· Azure RunBooks

· Azure Cosmos

· Azure Functions

· Azure DevOps integration (Dev Repo, CI/CD, SCM)

Architectural Experience 35%

· Ability to evaluate risk mitigation strategies and architecting cloud-based solutions for high-sensitivity data assets

· Ability to evaluate different cloud-based resources/assets to develop interoperability solutions/integrations within a hybrid cloud environment

· Experience with doing design options analysis in collaborative fashion with all key stakeholders, including: Business Areas, Development/Operations teams

· Design experience employing API-centric / MicroServices approach

· Agile architectural governance experience in support of projects delivering via Agile methodologies

Communication/Project Management Skills 5%

· Experience in requirements gathering and documentation including facilitation of agile sessions while managing partnership with external vendors and system integrators

· Ability to lead and translate communications with different stakeholders and management teams

· Proven experience in managing relationships with Corporate Security / Architecture, Privacy Office, Business Areas, IT Operations, Development teams, External Delivery Partners

OPS Experience 15%

Experience working in accordance with policies and procedures of Ontario Public Service