WHO WE ARE
Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.
As we continue to work toward our goals to transform and evolve as one of the world's foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.
WHO WE NEED
Are you passionate about museum learning and dedicated to creating an inclusive and welcoming experience for all visitors? ROM is seeking a Programs Assistant to support the Community Engagement & Lifelong Learning team in delivering engaging and meaningful programs. In this role, you will be the first point of contact for visitors, ensuring a smooth and welcoming entry experience while assisting with program logistics and administrative tasks. You will play a key role in fostering a warm and inclusive environment, particularly for first-time museum visitors and vulnerable learners. If you thrive in a dynamic, community-focused role and are committed to making museum experiences accessible and engaging for all, we encourage you to apply!
HOW YOU WILL MAKE AN IMPACT

• Greeting and assisting program attendees – scanning tickets, checking guest lists, and ensuring a smooth entry process.
• Coordinating community group arrivals – distributing tickets or wristbands, providing essential visit information, and facilitating an organized entry experience.
• Providing exceptional visitor support – answering questions, addressing concerns, and fostering a positive and inclusive environment.
• Assisting with program logistics – setting up signage, preparing materials, coordinating food drops, and ensuring smooth event execution.
• Supporting speakers and facilitators – guiding them to program locations and helping with setup.
• Supporting coordinators with program delivery as needed – engaging with participants through conversations, facilitating art-making activities, and encouraging active participation, particularly among ESL learners, by fostering inclusive and meaningful small-group discussions.
• Managing administrative tasks – responding to emails and phone inquiries, printing documents, and maintaining organized communication through a shared email account.
• Creating a welcoming and accessible environment – ensuring programs are inclusive and engaging for all visitors, especially first-time attendees and vulnerable learners.

WHAT YOU BRING

• At least one (1) year of post-secondary education in a relevant field.
• A minimum of two (2) years of experience in a customer-facing role, preferably in museums, cultural institutions, or community-based programs.
• Experience working with vulnerable communities is a significant asset.
• Excellent interpersonal and communication skills – engaging effectively with visitors of diverse ages, abilities, and language fluency.
• Strong problem-solving and adaptability skills – able to work independently and collaboratively in a fast-paced environment.
• Ability to multitask and stay organized – managing logistics, visitor inquiries, and administrative tasks efficiently.
• Proficiency in Microsoft Office (Outlook, Excel, Word) – supporting administrative responsibilities.
• Flexibility with scheduling – available for evening and weekend shifts, with weekday daytime shifts during peak visitor periods (March Break, July, and August).
• Bilingualism is an asset – particularly in French or other languages commonly spoken in Ontario, such as Mandarin, Cantonese, Punjabi, Urdu, Tagalog, Spanish, Portuguese, Arabic, or American Sign Language (ASL).

SALARY & TERMS OF EMPLOYMENT

• START DATE: April 2025
• OPEN DATE: March 12, 2025
• CLOSE DATE: March 28, 2025
• STATUS: Part-time contract
• EMPLOYEE GROUP: OPSEU Local 543
• HOURLY RATE: $26.60 - $30.41
• SCHEDULE: Up to 24 hours weekly
• PROBATIONARY PERIOD: 420 hours or six (6) months
• LOCATION (onsite): Toronto, ON

WHAT TO EXPECT IN OUR INTERVIEW PROCESS

1. Initial conversation: A 30-minute virtual conversation** with a Recruiter to discuss your interest in the role and ROM and how you can make an impact.
2. First interview: A 1-hour in-person or virtual interview with the Hiring Manager and a member of the HR team. This in-depth interview will focus on your skills and how they align with the team's and ROM's needs.
3. Second interview: A 1-hour in-person meeting with the Hiring Manager and relevant team members. You may be asked to present a pre-assigned case study and discuss scenarios relevant to your role. Depending on the position, you might also be given a tour of ROM and receive a preview of your responsibilities and interactions.
4. Third Interview: a final interview with key stakeholders.

The above-listed process may change or vary based on the nature and scope of the position.
**All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.**
WHY PEOPLE CHOOSE ROM

• Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
• Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
• Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
• Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
• Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.

If you're excited about this role, even if your experience differs from the specific requirements, we encourage you to apply. We're keen to meet candidates who can contribute their talents to our goals, and will consider an equivalent combination of knowledge, skills, education, and experience.
COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY
At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.
We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at [email protected] for assistance.
APPLY NOW
Apply today and help us create a collaborative, diverse, inclusive, and equitable space where creativity and learning flourish.
Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.
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