Posting Closes: March 31, 2025 at 4:00 pm (MST)

Employment status: Full-time (37.5 hours per week)

Compensation commensurate with education and experience

For specific questions about this opportunity email: [email protected]

At connectFirst, we spend our days helping our members achieve their financial aspirations through a community-focused approach to banking that's true to our co-operative principles. You're our member, not a number. We're your neighbors and your partner. Over 80 years ago we started from humble beginnings. Through the years, we've grown to become one of Alberta's leading financial institutions through a desire to connect the dots between your dreams, your goals, your community, and your financial wellness and we echo these desires through our new, consolidated connectFirst brand.

As we come together as one amalgamated Credit Union, this internal opportunity is available to all employees from both Legacy Servus and connectFirst Credit Union. With more heart and more smart, we're greater together.

We're currently looking for a Branch Manager to join the legacy connectFirst Drumheller Branch!

We're looking for a Branch Manager to oversee the banking floor, lending, deposit and credit portfolio, and cross-selling of related financial services. You will be responsible for driving the operational and financial performance of the branch by motivating and coaching staff to deliver exceptional member service, creating and implementing branch business strategies that lead to goal achievement, capitalizing on emerging business opportunities within the community, while ensuring operational efficiency and adherence to all risk management standards for the quality of the branch's portfolio.

Key Accountabilities:

• Mobilizes and encourages the branch team to apply retailing excellence in order to deliver what is right for every member, while also balancing the interest of the Credit Union.
• Manages the branch sales, service, and operations by setting and achieving organizational objectives, and adhereing to all risk management and legislative standards for the quality of the branch's portfolio.
• Leads in the development of branch targets (i.e. deposit and credit sales and growth targets) and marketing plans.
• Develops and executes short term tactics/plans to drive specific behaviours and activities that maximize business growth, wallet share, member retention and acquisition objectives, and other financial results.
• Assesses and adapts existing plans; develops new capabilities and addresses any issues or gaps to ensure ongoing branch success.
• Enhances the Credit Union's visibility within the local community and builds a strong referral source for new potential business/ for business development to then manage and maintain.
• Ensures a high level of employee capability and engagement by setting individual goals and objectives, developing and coaching direct reports, continually assessing and improving levels of performance, supporting ongoing employee development and career planning, providing frequent feedback and guidance, and taking action to close any identified gaps.
• Leads change within the branch by encouraging and influencing staff to embrace new processes, technology, and business systems.
• Cultivates a positive, supportive, and risk-mitigated work environment by leading by example and ensuring onsite leadership availability, especially during higher risk timeframes (i.e. branch opening and closing, weekends).
• Identifies emerging issues and trends to inform decision-making and integrates into member conversations where required.
• Provides technical direction to the branch and resolves complex problems and member complaints referred by staff; escalates to area manager when applicable.
• Controls branch expenses through the application of internal checks and balances, and prepares monthly branch financial statements and account reconciliations.
• Participates in the recruitment of branch staff by conducting interviews and consulting on candidate suitability prior to making a final decision.
• Manages and communicates issues; initiates follow-up with other branches, departments, and management as required.
• Sharing common goals, purpose, vision, and values with other cFCU branches and departments, builds relationships and encourages effective collaboration across all roles.
• Stewards digital enablement and multichannel usage.

Requirements

Experience and/or Educational Requirements:

• Minimum 5 years experience in retail banking, consumer lending/credit, or investments.
• Minimum 1 – 2 years demonstrated experience in a management role.
• OR Minimum 4-6 years of relevant experience.
• Experience in coaching to sales and referral target achievement.
• Proven ability to achieve (team) sales goals and recognize new sales opportunities/ business development.
• Proven success in business growth, as well as establishing member and community relationships.
• Completed a relevant certificate, diploma, degree or designation program.
• Working knowledge of industry trends and offerings.
• An equivalent combination of education and experience may also be considered.

Skills and Competencies:

• Strong computer skills; able to pick up new and existing programs related to the job quickly.
• Excellent communication skills; both written and verbal.
• Excellent critical thinking, problem solving, analytical, organizational and multi-tasking skills.
• Excellent customer service orientation.
• Excellent attention to detail.
• Owns the success and results of the overall business goals.
• Excellent leadership and management skills.
• Strong entrepreneurial business acquisition mindset.
• Ability to make timely and sound decisions based upon a mixture of analysis, policies, procedures, experience, and judgment.
• Ability to effectively adapt to and lead through an ever-changing business environment.
• Ability to employ digital channels, drive member awareness, and ensure the team is enabling members with cFCU digital access.

Benefits

Working for Connect First and Servus Credit Union Ltd. has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Training & Development Opportunities
• Career Advancement Potential
• Flexible work options
• Competitive Compensation including performance-based incentive pay
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program

Our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide … with a few additional perks!

What happens next?

Only those applicants selected for an interview will be contacted. Should you require any accommodations during the hiring process, please advise us at that time.

Qualified applicants are invited to apply online.

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

*This job is also posted under the Connect First CU brand.

For more information on Connect First Credit Union Careers, please visit https://www.ConnectFirstCU.com/Careers

Or email [email protected]

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