Client Account Coordinator

About Effortless Admin

Effortless Admin is Canadas fastest growing group benefits administration software and service provider. With Effortless, Canadian employers can offer unparalleled benefit plans supported by the insurance brokers and carriers of their choice. As we continue our exciting growth trajectory, we're seeking talented individuals who share our passion for transformation and excellence.

Position Overview

Full-Time | Edmonton, AB | On-site

Your Impact

As our new Client Account Coordinator, you will be the key relationship and project coordinator for new client onboardings and ongoing insurance policy contract changes. Each project will require you to guide and support multiple stakeholders including insurance carriers, brokers, clients, and Effortlesss internal teams.

What Youll Do

We work with people. Even with comprehensive standardized processes in place, every project will be different. This is a role for people who love working on multiple projects with multiple teams with a passion for ensuring the success of both the projects themselves and the relationships of all involved. With that in mind, core tasks and responsibilities will include:

• Guide established onboarding and amendment processes while adapting to project specific nuances
• Coordinate communication and task accountability between multiple parties
• Track progress and maintain detailed documentation of all activities
• Proactively identify and address potential delays or roadblocks
• Ensure all parties remain focused and aligned on timeline commitments
• Coordinate internal Effortless teams (ex. Implementation, service, accounting, etc.)

Your Expertise

Must-Have Qualities:

• Experience coordinating projects involving multiple stakeholders
• Customer service mindset with strong interpersonal skills
• Exceptional organizational skills with the ability to keep multiple parties focused and accountable
• Clear and effective communication skills, both written and verbal
• Adaptable nature with a drive for continuous learning and improvement

Nice-to-Have Experiences:

• Familiarity with group insurance products (health, dental, life, disability)
• Understanding of Canadian employee benefits administration
• Experience working with insurance carriers or advisors
• French language proficiency (asset)

Why Choose Us?

• Innovation: Work alongside industry experts shaping the future of benefits technology
• Growth: Abundant opportunities for professional development and career advancement
• Impact: Direct influence on client success and company growth
• Benefits: Comprehensive compensation package including competitive salary and full benefits
• Culture: Collaborative, supportive environment that values initiative and creativity
  

Join Our Journey

At Effortless Admin, you'll have the opportunity to grow professionally while contributing to meaningful innovations in the industry. If youre passionate about being part of a dynamic team that's transforming the benefits administration landscape, then we want to hear from you!