DescriptionParking Coordinator
Part-time 25 hours per week
Monday to Friday - 7am to 12pm
We are seeking motivated and customer-centric Parking Coordinator to lead our parking operations in a high profile property located in Downtown Calgary. This role focuses on delivering exceptional customer service, client satisfaction, tenant communications and satisfaction, daily reporting to property management and Impark/Reimagined Parking, site administration and enforcement, auditing, loss prevention, facility appearance, equipment performance and reporting of any required maintenance issues. If you are a professional with a passion for ensuring the best customer experience and have strong communication skills, we encourage you to apply.
Key Responsibilities

1. Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker
2. Client Contact: Liaise with property managers, tenant representatives and respond to all requests and concerns in a timely manner.
3. Ensure Client satisfaction: Respond and handle client requests and resolve all issues in a timely fashion both verbally and/or in writing. Tenant communications on parking related matters and attend tenant meeting requests when applicable.
4. Reporting: Review of daily reporting to ensure accuracy. Ensure timely delivery for all required daily, weekly and month-end reports on lot performance.
5. Tenant account management: Reconciling, auditing and updating of all parking accounts, this includes device issuance & replacement and account set up, Overseeing the sale of month parking permits and ensure adherence to Monthly Parking Revenue Policy and Procedure.
6. Card access auditing to ensure operations is properly locking out unpaid accounts, including following up on unreturned access cards, and decals not on file. Initiating and following up on customer requests and issues while maintaining a business relationship with each sites landlord and/or Property Manager
7. Investigating and reporting any discrepancies between parkade access system and MPS Core. Lease tracking and reporting. Communication with property management and Impark on any discrepancies and actions required to correct.
8. Office administration including ordering of supplies as required and any correspondence for the Account manager.
9. Staff Training and Succession Planning: includes education, hiring, discipline, termination, training, and scheduling.
10. Staff Scheduling: Responsible for producing and maintaining updated monthly schedules within UKG ad Dimensions. Ensure all staff information is correct within UKG.
11. Loss Prevention: Responsible for following up on daily reports and ensuring compliance with property management and Impark audit standards.
12. Regular review of lots physical condition including landscaping, signage, surface and lighting etc. provide general equipment maintenance and troubleshooting. Engage operations department for all larger items if unable to troubleshoot or requiring additional resources. Make recommendations to property managers as required.
13. Ensure the timely and accurate information flow between Account Manager and Impark operations team.
14. Remediation: Responsible for eliminating factors causing deficiencies in lot performance.
15. Rate Strategies: Review rates and make recommendations on ways to incentivize the parking operation and growing of parking revenues.
16. Enforcement: Responsible for periodic on-foot enforcement of the property to ensure parker compliance.
17. Review of lots performances based on Revenue Analysis, and Profit & Lost Reports. Ensure the financial performance of lot(s) reflect company goals and objectives
18. Promote: Responsible for performance reviews and appraisals of staff as required by Impark policy. Reimagined Parking Confidential
19. Safety: Responsible for locations safe operation in adherence to property management and Impark standards. Tracking and managing of incident report/damage claims as well as corresponding with customers regarding safety and liability.
20. Retaining our existing customer and/or clients.
21. Additional duties or responsibilities as assigned by the supervising manager.

Skills, Knowledge and Expertise

• Excellent written and oral communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• At least 18 years of age
• Previous supervisory experience
• Previous experience in parking industry, preferred
• Client relationship management skills.
• Strategic thinking abilities.
• Problem-solving and team-building skills.

Time Commitment

• Must be available to work Monday to Friday - 7am to 12pm.
• Additional hours may be required based on property needs.