Note: Candidate is required to come in office - 3 days a week

Must haves:

• Knowledge of the Systems Development Life Cycle (SDLC), application deployment, testing, and release management processes to contribute to the development, delivery, and ongoing support of applications

Description

Project background information:

• Power Platform M&S project aims to provide comprehensive maintenance and support services for
• applications built on the Microsoft Power Platform. The Power Platform includes Power
• Apps, Power Automate, Power BI, and Power Virtual Agents, which are used to create
• custom business solutions, automate workflows, analyze data, and build chatbots.
• Ensure Application Stability: Regular monitoring and maintenance to ensure the
• applications run smoothly and efficiently.
• User Support: Provide timely and effective support to users, addressing any
• issues or queries they may have.
• Performance Optimization: Continuously optimize the performance of the
• applications to enhance user experience.
• Security and Compliance: Ensure that all applications comply with security
• standards and regulations.
• Updates and Enhancements: Implement updates and enhancements to keep
• the applications up-to-date with the latest features and improvements
• Planned release cycles through out the year that requires comprehensive build and test activities in the non-production environment to ensure seamless deployments to the production environment. The maintenance release deployments ensure modern, effective, and secure systems are in place to support the day-to-day tracking of line of business applications.
• Production and non-production environment support, including, application availability and monitoring checks as per service level agreement, troubleshooting high priority production issues, keeping the lights-on, addressing service requests, incidents, change requests, application deployments, configuration, and support.

Deliverables:

• Support business-critical Microsoft Power Platform based applications in production and non-production environments
• Build and test, production deployment, change request, and release management
• Test, implement and document application and database design specifications and changes
• Post-implementation support and resolve any post-implementation technical issues
• Design walkthrough sessions with project team
• Manage and track all incident, problem and service requests and coordinate with other support teams
• Perform other tasks as assigned by the Reporting Manager

Skill set requirements:

• Extensive development experience of Microsoft Power Platform including Power Apps, Power Pages, Power Automate, Power BI, and Power Virtual Agents, Dynamics CRM, Office 365, .NET, C# technologies
• Experience with application / database design, UML, and modeling tools
• Experience with Agile software development process with MS Azure DevOps and Visual Studio Tools
• Experience with Microsoft Unit Testing tools in Visual Studio
• Extensive TSQL and MS SQL Server database experience
• Extensive experience with support and maintenance of Power Apps and Power Pages solutions
• Experience of conducting application assessment and defining application M&S transition readiness
• Experience with incident, problem, service request, release and change management
• Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
• Excellent team player with a track record for meeting deadlines
• Public sector experience would be an asset

Evaluation criteria: Total - 100

Application Development - 40

• Knowledge of the Systems Development Life Cycle (SDLC), application deployment, testing, and release management processes to contribute to the development, delivery, and ongoing support of applications
• 10+ year of experience in systems analysis, design, and development in large systems environments
• Experience of Microsoft Power Platform, Dynamics CRM, Office 365, Azure and Standalone Power Apps application using Power Apps, Power Automate, Power BI, Power Pages, .NET, C# technologies
• Experience with application / database design, UML, and modeling tools
• Experience with Agile software development process with MS Azure DevOps and Visual Studio Tools
• Experience with Microsoft Unit Testing tools in Visual Studio
• Experience of TSQL and MS SQL Server database

Maintenance & Support - 30

• Knowledge of ITIL and experience of application support with incident tickets, service requests, deployment, change and release management
• Experience with support and maintenance of low code Power Platform and .Net solutions
• Experience of conducting application assessment and defining application
• M&S transition readiness

Soft Skills - 25

• Excellent analytical, problem-solving, and decision-making skills.
• Good verbal and written communication skills to develop and present new ideas and conceptualize new approaches and solutions.
• A team player with a track record for meeting deadlines

Public Sector Experience - 5

• Experience working in the public sector
• Knowledge of government I&IT directives and standards