POSITION PURPOSE:
Reporting to the Vice President, Human Resources, the Manager, Employee and Labour Relations is responsible for partnering with business leaders providing expert, effective and proactive advice and guidance on a wide range of employee and labour relations issues at all levels of the organization. The Manager advises on the interpretation and application of the collective agreement, employment-related laws and regulations, investigations, disciplinary action and grievances, and pragmatically guides the effective deployment of employee and labour relations processes at the Toronto Parking Authority (TPA).
MAJOR RESPONSIBILITES: Employee and Labour Relations (Union & Non-Union)

• Participates in the collective bargaining process, acts as chief spokesperson; analyzes trends, formulates and evaluates proposals, recommends ongoing strategies throughout bargaining, and updates contract language, with communication and training of collective agreement changes to stakeholders.
• Working with the VP HR and TPA leadership, develops the TPA's collective bargaining direction.
• Partners with and provides expert, effective and proactive advice and guidance on a wide range of issues to all levels of management and HR on the interpretations, implementation and administration of collective agreements, practices, jurisprudence and other employment-related legislation and/or TPA policy.
• Provides advice and guidance in the areas of complaints and/or grievances, arbitrations, mediations, corrective actions, performance issues/progressive discipline, employment dismissals, accommodations, return to work, attendance management and human rights issues.
• Makes knowledgeable recommendations to proactively identify and mitigate employee and labour relations issues; refers complex inquiries to the Vice President, as appropriate.
• Develops protocols and conducts or facilitates employee investigations, prepares investigation reports, develops recommendations for resolution-based findings in compliance with policy and legislation; implements recommendations.
• Facilitates timely resolution of all employee and labour relations issues while maintaining an appropriate balance between parties to the issue(s).
• Leads, participates, supports and documents labour management committees and meetings.
• Oversees the union grievance process and facilitates proactive solutions to ensure good labour relations in compliance with the Collective Agreements and the Ontario Ministry of Labour. Tracks, monitors, analyzes grievance trends and reports on grievances.
• Researches, prepares, develops strategy and negotiations resolution in mediation and interest arbitration hearings, in collaboration with the VP HR and legal representation. Corporate representative at mediation and interest arbitration hearings.
• Along with the VP HR, represents the TPA in employee legal actions against the organization. Researches and develops strategy and with the VP HR, negotiates resolutions, in consultation with legal representation as appropriate.
• Reviews and makes recommendations for policies, procedures, and program implementation changes; executes these changes as appropriate, including writing policies and procedures.
• Develops and maintains databases and files of internal employee and labour relations information, including employee relations files, investigations, grievances letters of understanding, memoranda of settlement, collective agreement interpretations, legal counsel and other relevant matters for use by the department.
• Develops and manages HR employee information records management processes.
• Develop and deliver training and coaching based on organizational needs, ensuring managers and HR team are equipped to handle employee and labour relations matters effectively.
• Collaborates with HR team members, performing HR business partner responsibilities as required.

Other

• Represents the Toronto Parking Authority on task forces, corporate initiatives and committees.
• Promotes a collaborative work environment, supporting colleagues to ensure optimal team functioning; provides coverage for team members as needed.
• Other duties as assigned.

QUALIFICATIONS, EDUCATION AND EXPERIENCE

• Diploma or degree in human resources, industrial relations or related discipline from a recognized educational institution or equivalent combination of work experience.
• Certified Human Resources Professional/Leader (CHRP/CHRL) an asset.
• Minimum 5 years' progressive and related experience within an operations, HR or labour relations advisory capacity in a unionized environment.
• Sound working knowledge of employment law including OHS Act, Ontario Human Rights Code, ESA, Ontario Labour Relations Act.
• Experience with employee and labour relations in a unionized public or private sector organization including experience with grievances, arbitrations and mediations, or related hearings and advising on disciplinary action.
• Experience interpreting, applying and administering collective agreements and relevant legislation.
• Demonstrated experience supporting and/or leading labour negotiations.
• Demonstrated experience counselling management in employee and labour relations techniques, best practices and the resolution of workplace issues.
• Experience identifying business needs and opportunities for change/improvement as well as initiating, coordinating and managing the implementation of solutions and preventive measures to potential issues.
• Proficiency with Word, Excel, PowerPoint, Outlook and HRIS.

SKILLS:

• Excellent presentation, verbal and interpersonal communication skills. Demonstrated written communication skills to draft clear and concise correspondence and formal reports.
• Strong business acumen – an ability to understand the business and a partnership approach with stakeholders.
• Exceptional influence, negotiation and relationship building skills.
• Strong analytical skills and able to think strategically
• Ability to effectively develop productive working relationships with stakeholders at all levels of the organization.
• Strong conflict management skills to resolve complaints and disputes, in controversial, stressful and/or confrontational situations; able to coach others.
• Developed decision-making, critical thinking and problem-solving skills, is resourceful, pragmatic and able to work under pressure.
• Detail-oriented with the ability to handle competing priorities.
• Able to work independently and in a team environment.

About the Toronto Parking Authority

Toronto Parking Authority (TPA) is the largest municipal parking operator in North America, third largest bike share operator and largest operator of municipally owned EV charging in Canada. At the Toronto Parking Authority, we aspire to create a seamless customer experience that delivers on choice, ease, and speed through the City. We are proud to be a major strategic asset for the City in supporting Toronto's Mobility goals. Our advancements, such as enhancements to the Green P app, the expansion of Bike Share Toronto and establishment of a new systems operating centre reflect our commitment to innovation and service excellence.

Join us in Driving (and Riding and Charging) Last Mile Mobility

We recognize that our people are how we make this happen. It's why we have a company culture that values safety, respect and integrity. We strive to be a great place to work: As an employee, you'll experience professional and organizational growth within a collaborative environment where all our efforts are aligned: to deliver on our vision to become the world's best provider of sustainable parking, bike share and last mile mobility.

Come and experience what it's like to work at TPA, where our Rules of the Road guide us: We will win and celebrate as a team; We are passionate about our customers and stakeholders; We will set targets, keep score and win; We will act with a sense of urgency; and We will be respectful, courteous, and accountable.

We are growing. We are mobility. We are TPA.

About the Application Process

As employees we all share in maintaining a safe environment for customers and visitors and a safe work environment for TPA employees. This environment always promotes and exemplifies our Core Values of Safety Always, Respect and Value Differences, and Act with Integrity.

TPA is committed to equity, diversity, anti-racism and inclusion in the delivery of its services and workplaces. TPA is committed to fostering a diverse workforce that is representative of the community it serves at all levels of the organization, and supports an inclusive environment. TPA welcomes applications from members of groups with historical or current barriers to equity, including but not limited to Black and racialized groups, women, Indigenous peoples, persons with disabilities, people from the LGBTQ(IA2S+) community, and others with the skills and knowledge to productively engage with diverse communities. We seek to maintain our commitment to excellence and recognize that increasing the diversity of our employees supports this objective. We are dedicated to equal opportunity.

TPA encourages applications from all qualified applicants and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA'). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources.

TPA has an Employment of Relatives Policy which controls relatives of current employees from being hired, assigned, transferred or promoted into positions where there is a conflict of interest due to relationship. Should you be selected for an interview, you will be asked to disclose the name, relationship and position of any relative who is a current TPA employee.

We thank all applicants; however, only those selected for an interview will be contacted.

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