Seasonal Customer ExperienceSpecialist

The Bow Valley Regional Transit Services Commission (BVRTSC) brings mobility to both visitors and residents looking to enjoy the Bow Valley without the use of a private vehicle. We pride ourselves in offering the best customer experience possible by providing a dependable and valuable service. Our team members make an impact in our communities every day. They constantly work towards being responsive to our customers, by embracing technology and reacting quickly to transit issues, trends, and solutions.

As a Customer Experience specialist for Roam Transit, you will report to the Customer Experience Supervisor and the Manager of Communications and Customer Experience.You will play a key role in providing exceptional customer service to our patrons. We are looking for Bow Valley residents who are excited about the opportunity to connect with both locals and visitors. Your passion for the Bow Valley area will help our riders to explore and experience all that the area has to offer.

Position Summary:

In this role, you will engage with riders at our customer service desk, transit hubs, online, in person, and over the phone. Your responsibilities include providing trip planning support, managing reservations, and ensuring a seamless transit experience. You will assist visitors in creating unique and memorable experiences while also helping locals connect with everything the Bow Valley has to offer.

Responsibilities:

• Consistently stay up to date with Roam Transit routes and be familiar with the Bow Valley region.
• Engage with riders at transit hubs, sharing your knowledge about the area and Roam Transit services.
• Check passengers in for their reservations and assist drivers with loading and unloading of passengers.
• Provide excellent customer service to meet the needs and expectations of all BVRTSC customers and suppliers, including in-person, telephone, and written communication.
• Assist customers in planning and booking their trips, provide information about transit routes, schedules, fares and recommendations for local attractions and activities.
• Conduct over the counter product sales and record all product sales.
• Perform office opening and closing functions, including cash and receipt balancing whenrequired.
• Handle cash as per position requirement.
• Other duties as assigned.

Experience:

• Confident interacting with visitors in person, over the phone and via email.
• Cash handling and reporting.
• General office support duties.
• Previous customer service experience is an asset, preferably in a tourism-related setting.
• Experience resolving conflict and working with the public an asset.
• Familiarity with the Roam public transit service is an asset.

Qualifications:

Education (minimum):

• High school diploma or GED is an asset.

Knowledge, skills, and abilities:

• Excellent English communication skills.
• Strong problem-solving abilities.
• Outstanding people skills and ability to deal with conflict.
• Ability to multitask and work under pressure in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Ability to stand and walk for extended periods of time and lift up to 25 pounds.
• Highly organized.
• Knowledge of local area and popular attractions.
• Ability to work both independently and in a team environment.

Other Requirements, Conditions:

• Must be legally able to work in Canada (proof will be required).
• Must pass police security clearance (proof will be required).
• Must be available to work until October 13th, 2025 (Thanksgiving).
• Ability to work flexible hours, including early mornings (as early as 6 a.m.), evenings (as late as 8.30 p.m.), weekends and holidays.
• Must be a resident of the Bow Valley area.
• Must be able to work outside.

Compensation & Benefits:

• $22.75 per hour
• Full Time seasonal positions available.
• Part Time seasonal positions may be available, provided you have consistent days available each week.
• Health spending account.
• Roam Public Transit Pass.

How to Apply:

Please apply through our online application portal BambooHR: https://roamtransit.bamboohr.com/careers/47