We are seeking a part-time remote Program Assistant - Leads. This position requires a flexible schedule of mostly daytime business hours, along with some evenings and weekend coverage. In this role, you will contact stakeholders who have expressed an interest in CAREERS programs, answer their questions, encourage them to participate and qualify them to move forward with the application process. As the first point of contact for these stakeholders, this position is critical to the leads funnel. Reporting to the Leads, Manager, you will be knowledgeable about the organization, have excellent communication skills, and create a positive first impression.

Responsibilities

Manage large amounts of inbound and outbound calls, emails, texts and follow-up conversations in a timely manner

Follow communication scripts when communicating with different stakeholders and handling different topics

Identify whether a lead qualifies for CAREERS programs

Seize opportunities to encourage qualified stakeholders to participate in CAREERS programs

Develop a sense of trust and rapport with stakeholders

Answer any questions that arise and maintain a FAQ database

Make sure all communications are logged in Salesforce

Identify any inefficiencies or improvements that could be made to the leads process that could improve conversion rates

Virtually attend team meetings

Support the Programs and Development department as required

Education and Experience

Office Administration Certificate or Diploma preferred

Knowledge of customer service principles and practices

Experience in customer service, help desk, or call center environment considered an asset

Good data entry and typing skills

Proficiency in Microsoft Office Suite and Salesforce

Key Competencies and Skills

verbal and written communication skills

listening skills

problem analysis and problem solving

customer service orientated

organizational skills

attention to detail

good judgment

adaptability

stress tolerance

resilience

This opportunity is open until a suitable candidate is found.We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.

CAREERS: The Next Generationis a unique, non-profit organization raising youth awareness of career options and helping students earn while they learn through internship. We partner with government, educators, communities, industry,parents, and students to introduce youth to rewarding careers and develop the skilled workers of the future.