Front End Supervisor Canadian Tire Kanata

Location: Kanata, ON
Wage: $22/hour
Full-Time / Part-Time

About Us

Canadian Tire Kanata is committed to providing a seamless and positive shopping experience for our customers. Our Front End Team plays a crucial role in ensuring efficient transactions, excellent customer service, and problem resolution.

We are looking for a Front End Supervisor to lead and support our cashiers and customer service team. If you have strong leadership skills, thrive in a fast-paced environment, and are passionate about customer service, we want you on our team.

What Youll Do

• Supervise and support the cashier and customer service team to ensure smooth front-end operations.
• Provide excellent customer service by handling escalations, returns, price adjustments, and customer concerns.
• Monitor and manage checkout efficiency, ensuring customers are served quickly and accurately.
• Train, coach, and mentor cashiers on best practices, including cash handling, transaction accuracy, and customer interactions.
• Oversee the customer service desk, assisting with refunds, exchanges, warranties, and special requests.
• Ensure compliance with all store policies and procedures, including handling of high-value transactions and fraud prevention.
• Manage cash handling operations, including float distribution, till audits, and safe counts.
• Coordinate break schedules and shift coverage to maintain efficiency.
• Support front-end staff with using in-store technology, including POS systems, price checks, and mobile apps.
• Maintain a clean, organized, and professional front-end area.
• Assist in achieving store performance goals, including customer satisfaction metrics.

What Were Looking For

• Previous retail supervisory experience, preferably in a front-end or customer service role.
• Strong leadership and coaching skills with the ability to motivate a team.
• Excellent customer service and conflict resolution skills.
• Knowledge of cash handling procedures, POS systems, and fraud prevention measures.
• Ability to multi-task and remain calm under pressure in a busy retail environment.
• Strong problem-solving skills and ability to make quick, sound decisions.
• Proficiency in using in-store technology, including MS Teams, store apps, and customer service tools.
• Ability to work flexible hours, including evenings and weekends, as needed.

Why Join Us?

• Competitive $22/hour wage
• Opportunity for career growth within Canadian Tire
• Employee discounts on products
• A dynamic and supportive team environment
• Hands-on leadership experience in a fast-paced retail setting

Ready to Lead the Front End Team?

If youre a motivated leader who thrives in a customer-focused environment, we want to hear from you.

Apply today by submitting your resume in-store or online.

Join Canadian Tire Kanata and help us create a seamless checkout and service experience for our customers.