Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers, and retailers around the world.

This role is responsible for all aspects of order management and order processing for National retail accounts as well as responding to and executing day-to-day customer-related requirements.

Duties & Responsibilities:

• Validate customer orders by verifying price, UPC and quantity. Check for low or high margin items and report suspected items to Sales Rep / Purchasing prior to dropping order.
• Upload manual orders to Great Plains through internal web-based programs.
• Review and process EDI orders into GP.
• Communicate order related details to Operations through the shipping log or via email.
• Manage product flow to ensure maximum order fulfillment and minimal inventory risk.
• Maintain customer specific price lists and Item file on a regular basis.
• Communicate price changes and credit note information to customers where required.
• Manage phone / email inquiries from customers and the sales reps (internal/external) within a 24-hour timeframe.
• Communicate New Release updates to Customers in a timely manner.
• Maintain customer account information (i.e. store addresses and new store locations).
• Communicate all product requirements on internal Buyer logs.
• Communicate special order requirements to Operations and Traffic Department i.e. delivery deadline, flyer order delivery dates.
• Research and provide proof of delivery (POD) information when required.
• Investigate and process customer claims, returns and post audits within 1 week of claim date and follow through with accounting until it's resolved.
• Ad hoc reports for customers/sales reps/senior management.
• Maintain a solid understanding of unique S2G business units i.e. Master distribution vs traditional, in how it relates to customers and sales representatives.
• Provide backup support when required in other SOC's absence.

• 2+ years of experience in a customer service focused role.
• Able to multitask, prioritize and organize tasks to meet deadlines.
• Excellent written, verbal communication and interpersonal skills.
• Strong attention to detail.
• Ability to work well independently and as a member of a team.
• Ability to adjust to change in a fast-paced environment.
• Intermediate computer skills required on PC based software – Excel, Word, and Outlook.
• Experience working with Great Plains software is an asset.
• Represent the Company with a high level of integrity and professionalism at all times even while under pressure.

The successful candidate will receive a conditional offer which will be contingent upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal or credit clearance, employment verification, education verification, and driver's abstract review. If you have any questions along the way, please do not hesitate to ask.
Solutions 2 GO Inc. is committed to creating a diverse and inclusive workforce. For individuals requiring accommodations or support throughout the recruitment process please contact the HR team. #LI-LG1