Take charge as our Service Department Dispatcher, driving success with quality customer service.

Position: Shop / Service Department Dispatcher

Position Type: Full time, Permanent

Location: Surrey, BC

Work Schedule: Rotating shifts: Sunday to Wednesday / Sunday to Tuesday

Position Overview

Velocity Truck Centre Canada, formally known as First Truck Centre, is looking for a Shop / Service Department Dispatcher in Surrey, BC. The perfect candidate excels at creating a high-quality customer experience to work in our dealership. We believe in TRAINING our employees and promoting from within the organization, creating a culture that believes in fostering a better tomorrow. Be a part of a team that takes trucking to the next level of quality and professionalism. Our Elite Support certified dealers provide top quality in all aspects of our business.

What we Offer

• Attractive Compensation: Earn a competitive base salary. (D.O.E.)
• Investment in Growth: Access employer-paid technical training tailored to your needs, ensuring continuous skill enhancement and career advancement.
• Work-Life Balance: Enjoy generous accrued vacation time.
• Comprehensive Benefits: Benefit from company-paid extended health coverage, basic life insurance, disability support, and wellness programs.
• Financial Security: Plan for the future with employer RRSPs.

Primary Job Functions

• Dispatch work orders to technicians based on skill set and certification.
• Monitor work orders and shop load.
• Assign labor times to additional job operations to meet retail and warranty SRT's.
• Communicate with Service Advisors in obtaining customer approval for additional work.
• Review and track all operations on each work order that are complete or still need to be assigned.
• Update Service Advisors on work progress through internal communication systems.
• Continuously monitor technician time clock. Confirm labour times for jobs are accurate prior to assigning to shop.
• Advise foreman/chargehand to find out if labour target time will be met. Have Service Advisors contact customer if more time is required and if promise time is going to change.
• Manage and keep status on back counter work orders and tag locations.
• Keep back counter neat and organized.
• Manage and keep status on Waiting for Parts (WFP). Check daily with Parts Department if parts have arrived.
• Manage and keep current on Waiting for Authorization.
• Update next shift foreman or chargehand on work orders in progress.
• Work with foreman/ chargehand in writing of repair estimates.
• Assist with front counter responsibilities and other duties requested by the manager.

Required Qualifications

• Minimum 2 years as a service dispatcher or shop coordinator.
• Previous experience in a lead / supervisory role mentoring junior staff is an asset.
• Demonstrate above average interpersonal skills, acting as a resource to all employees and being able to work in a team environment.
• Basic computer knowledge and ability to learn in house programs.
• Valid Class 5 Drivers license.
• Strong root cause and problem - solving skills.
• Being mechanically inclined considered an asset. Strong hydraulic and electrical knowledge and skills.
• Demonstrated quality control skills and attention to detail.

Who We Are

Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 17 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.

For more information about Velocity Truck Centres, please visit: https://www.velocitytruckcentres.ca/

We are an equal opportunity employer.