Contribute to the City of Hamilton, one of Canadas largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #30878: Museum Operations Coordinator
• Union: CUPE Local 5167
• Job Description ID #: 7789
• Close date: Interested applicants please submit your application by 4:00 p.m. on March 12, 2025
• Duration: Up to 6 months
• Internal applicants should apply with your work e-mail address. External applicantsare considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES

Reporting to the Supervisor Museum Operations, Heritage Sites, the Museum Operations Coordinator will configure, develop, implement and maintain the booking software database system. The Museum Operations Coordinator will support Divisional and multi-user environments through the generation of reports, analysis of data for Division planning and evaluation purposes.

GENERAL DUTIES

Supports the Supervisor Museum Operations in the responsibility for configuration, management and administration of the Xplor database and the systems hardware components.

Establishes and provides end user training for all Tourism and Culture staff for Xplor applications and processes.

Investigates user problems, identifies their source, recommends possible solutions, tests and implements solutions.

Updates and prepares manuals, resources, and training related guides.

Identifies, secures, and prepares various sources of data for analysis and reporting, determines methods of collecting and creating information including mapping and use of custom reports.

Updates, maintains, audits and supports operation staff in all relevant system modules to ensure accuracy of information for web upload, electronic communications and print conversions.

Provides support and assists in all Tourism and Culture public programming booking and event management.

Provides administrative and clerical support for the daily operations of the Museums and Heritage Sites.

Provides support to all Tourism and Culture units and Finance staff with respect to Xplor related accounts receivable, accounts payable and taxation. Reviews outstanding revenue report and follows-up with customers to ensure accounts are in good standing.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Performs other related duties as assigned which are directly related to the major responsibilities of the job.

QUALIFICATIONS

1. A University Degree or Community College Diploma in Business Administration, Museum Studies and/ or equivalent combination of related qualifications and related work experience.

2. Proficient knowledge of Xplor software application including site configuration, facility bookings, online ticketing, event management, reporting, inventory management, customer management.

3. Ability to efficiently perform all above-noted duties, with specialization in database management.

4. Excellent knowledge of computer and software applications (Windows, Office, Microsoft Outlook, Word and Excel).

5. In depth understanding of Museum financial accounting practices.

6. In-depth understanding of all Tourism and Culture programs and special events.

7. Demonstrated ability to work independently and in a team environment.

8. Effective communication skills and demonstrated ability to coach and instruct individuals and groups.

9. Time management skills, ability to concurrently manage a variety of projects and priorities.

10. Demonstrated knowledge of Health and Safety Act and applicable regulations as it relates to the position.

11. Must possess a valid Class G Drivers Licence.

Note 1: This position requires a valid class "G" driver's license and proof thereof is required after hire.

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy.Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes.Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.