Role: Information Office - Junior

Location: Edmonton, Alberta

Duration: Long Term Contract

Description:

• An Information Officer is primarily responsible for providing courteous, timely and accurate information, along with advice to callers regarding different programs via phone call and email. These calls and emails come from Albertans seeking information, problem resolution, guidance, and referrals to other government departments and outside agencies as required on multiple lines of business.
• Ensure client's understanding of requirements and information, to empower the client to achieve their objective, if possible.
• Maintain professional decorum when dealing with a variety of caller issues, behaviors, and conduct. Provide appropriate referrals to municipal, provincial, or federal government departments, agencies, associations, registries, courts, law enforcement bodies and legal counsel when the call does not pertain to the program areas assigned mandate or responsibilities.
• Log client contacts in ServiceNow for statistical and reporting purposes.
• Due to the everchanging environment the Information Officer is responsible for anticipating program changes consistently and reacting with agility in a change heavy environment.

SUBMISSION MUST INCLUDE:

• RESUME
• ALL REQUIRED EXPERIENCE MUST BE DESCRIBED IN RESUME UNDER THE JOB/PROJECT WHERE EXPERIENCE WAS ATTAINED.
• EACH JOB/PROJECT MUST CONTAIN THE TERM OF THE JOB/PROJECT IN THE FORMAT MMM/YYYY to MMM/YYYY.
• 3 REFERENCES FOR WHOM SIMILAR WORK HAS BEEN PERFORMED MUST BE PROVIDED. THE MOST RECIENT REFERENCE SHOULD BE LISTED FIRST. REFERENCE CHECKS MAY OR MAY NOT BE COMPLETED TO ASSIST WITH SCORING THE PROPOSED JOB SEEKER.

Qualification

Assessment

Must Have

Education

Yes/No - High School Diploma/GED.

Yes

Work Experience

Duration- Demonstrated experience with MS office suite (Excel, Word, PowerPoint, Outlook)

2 years

Duration- Experience working in a role that demonstrates customer service skills with clients.

2 years

Nice to Have

Work Experience

Duration - Exp creating and using advanced Excel skills such as Pivot table, VLOOKUP etc.

1 years

Duration - Experience using Microsoft SharePoint.

1 years

Duration - Experience with ServiceNow platform

1 years

Duration - Experience with using CXone

1 years

"#L!CEIPAL"