Who We Are
ServiceMaster Restore Fraser Valley provides emergency response, restoration and reconstruction services to the insurance industry, residential and commercial customers. We offer a wide range of services that remediate conditions caused by fire, flood, wind, mold, and other hazards.
What We Offer
ServiceMaster Restore fosters a culture of team work and efficiency, where the balance of hard work and fun is encouraged, and employee care is valued. We offer competitive wages and benefits which include Health, Dental, Paramedical, and an RRSP savings plan.
What We are Looking For
Get it done right, can-do attitude, win as a team. These are our Core Values. We are growing and looking for a Contents Manager who embodies these values and wants to be part of our Abbotsford Production team.
As a Contents Manager, you will work closely with the Project Manager on restoration projects by dispatching your team to complete content cleaning jobs, administration, communication, and meeting or exceeding key performance indicators (KPIs).
The Technical Side of What Youll Bring

• Overseeing contents cleaning division
• Overseeing logistics, flow and organization of warehouse
• Ensuring staff are trained on cleaning, packing, listing, drying, and vaulting techniques
• Keeping warehouse, supplies and vehicles organized
• Daily managing/dispatching contents crews
• Work closely with Emergency department; coordinating teams to attend jobs in efficient manner
• Ensuring department paperwork is completed accurately and on time
• Evaluating and improving the efficiency of business processes as needed
• Coaching, supervising and giving feedback to staff
• Communicating with homeowners and adjusters when required
• Quoting and estimating on jobs

Qualifications
3-5 years experience in Restoration an asset
Experience in dispatching/scheduling
Experience in logistics/warehousing (an asset but not required)
Ability to work in constantly changing environment and prioritize tasks
Driven to ensure our customers receive timely, high quality service while maintaining company compliance with insurance regulations, protocols and timelines
Attitude of learning and ownership of the job
Organization, detail orientation and accuracy
Strong ability to motivate/coach staff towards excellence
Problem solving/investigative skills
Initiative to start jobs and finish them through to completion
Ability to juggle multiple projects with superb accuracy and follow through
Empathy with clients/customers who have experienced loss of personal property