Pacific Stone Tile is a premier luxury brand known for its exquisite products and exceptional customer service. Our showrooms feature a curated selection of high-end tiles, stone, and wood, offering an exclusive shopping experience for discerning clients.

Celebrating our 30th anniversary in 2022, we have grown into North America's leading fashion house for natural and manufactured tiles. With over 160 employees and showrooms in major Canadian cities—including Toronto, Montreal, Vancouver, and Calgary—we continue to expand our international reputation as a luxury design firm. Our mission is to help architects, designers, and residential customers redefine spaces and transcend the ordinary.

Who You Are

As an Account Manager, you are the primary point of contact for clients and stakeholders, ensuring that projects are delivered on time, within budget, and according to specifications. You will collaborate with internal teams, oversee project requirements, and provide clear communication to both clients and senior management. This role requires a proactive, problem-solving mindset—viewing each project with the same ownership as a sales representative.

Key Responsibilities

1. Client Relationship Management

• Build and maintain strong, long-term relationships with key clients, including retailers, contractors, builders, and architects.

• Serve as the main point of contact for client inquiries, complaints, and concerns, ensuring timely resolution.

• Conduct regular follow-ups to ensure customer satisfaction with products and services.

• Think critically and proactively analyze projects to anticipate and prevent potential issues.

2. Account & Project Management

• Work with project teams to ensure timely and efficient delivery of products and services.

• Coordinate with internal teams (logistics, production, customer service) to manage client projects and resolve operational issues.

• Place orders, assist with quotations, and handle purchase orders while tracking production and delivery timelines.

• Monitor and manage "Red File Order" projects with tight deadlines.

3. Reporting & Documentation

• Prepare sales forecasts, reports, and performance metrics for management review.

• Maintain accurate and up-to-date records of client interactions, contracts, and transactions.

• Collaborate with the shipping department on inventory updates and product arrivals.

• Act promptly regarding discontinued products, ensuring clients and sales reps are notified immediately.

Qualifications & Experience

• 5-7 years of experience in sales, account management, or customer service, preferably in the flooring, construction, or building materials industry.

• Strong understanding of various flooring products, installation processes, and industry standards.

• Excellent communication and negotiation skills.

• Ability to manage multiple accounts and prioritize tasks effectively.

• Proficiency in CRM software (P21 preferred), Monday.com, and Microsoft Office Suite.

• Strong analytical, critical thinking, and problem-solving skills.

• Highly effective negotiation and conflict resolution abilities.

• Ability to work independently and collaboratively as part of a team.

Core Competencies

• Strong written and verbal communication skills

• Customer-focused approach

• Exceptional organizational skills

• Adaptability and flexibility in a fast-paced environment

• Attention to detail and patience

• Teamwork and collaboration

• Accountability and dependability

Why Join Pacific Stone Tile?

Our entrepreneurial spirit, innovative approach, and commitment to excellence set us apart. We know our success comes from our people, and we prioritize employee well-being, growth, and development.

Perks & Benefits

• Flexible paid time off – including annual float and sick days

• Frequent team events – including long weekend BBQs, Employee Appreciation Day, game nights, holiday parties, and more

• New parent benefit bonus

• Free parking

• Employee referral bonus

• Milestone service awards

• Commitment to professional growth and development

Pacific Stone Tile is an equal opportunity employer and welcomes applications from all individuals. We provide accommodations for job applicants with disabilities upon request—please specify any requirements in your application.

We appreciate your interest in joining our team; however, only candidates selected for an interview will be contacted. No agencies, please.