Internal Job Title: Partner Success Manager
Job Type: Permanent, Full-Time
Location: Ottawa, ON
Work Model: Hybrid

Position Summary

As a Bilingual Partner Success Manager with BUMP, you will have the opportunity to directly assist BUMP's charitable partners in establishing new or existing 50/50 draws and other raffle/e-raffle programs.

Our partners include over 240 professional sports teams and major charities around North America, and the work you will do will make a real and positive impact as our partners re-invest those funds into important community programs.

What We Can Offer You

• Compensation: We seek long term relationships with our employees and recognize and reward them with a competitive total compensation package that includes:
  • An industry leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees,
  • Best-in-class health, medical and life insurance benefits;
  • Access to virtual and telehealth services and apps; and
  • Very progressive fertility, adoption and surrogacy benefits to support all definitions of family.
• Career: As a knowledge-based organization we will provide you with a wealth of learning opportunities and challenging work that will grow your knowledge, skills and abilities. At CBN, we encourage and empower our employees to chart their own career path, putting you in control of your future.
• Culture: Personal character is the foundation of our culture. CBN's 7 Core Principles shape and guide our behaviours and underpin the sense of community you will experience at CBN. Equity, diversity and inclusivity are important to us as an organization, and we are committed to fostering and developing a work environment where every employee is treated with dignity and respect.

What You Will Do

• Develop Subject Matter Expertise
  • Become a Subject Matter Expert (SME) on BUMP's Digital Raffle Solution.
  • Develop knowledge of provincial and state raffle regulations.

• Partner Communication and Coordination
  • Communicate and track partner requirements with internal and external stakeholders (e.g., Software Development, Quality Assurance, Marketing Teams, Marketing Agencies, eCommerce and Credit Card Processing Providers).

• Partner Onboarding and Support
  • Successfully onboard new charitable partners:
    • Assist with regulatory licensing process and registration when requested.
    • Assist with eCommerce storefront design with partner's creative department and BUMP's marketing team.
    • Execute BUMP's training program to ensure the partner uses the raffle platform as efficiently and effectively as possible.
    • Product support for online and in-venue digital raffles.

• Relationship Building and Sales Growth
  • Build strong and trusted relationships with BUMP's charitable partners.
  • Work closely with existing and new partners and share sales and marketing best practices to help significantly grow year over year charitable revenue.

• Financial and Incident Management
  • Review raffle sales reports with finance team prior to invoicing.
  • Incident management follow-up with internal stakeholders and the client.

• Business Development Support
  • Assist the business development team, when requested, with the recruitment of prospective clients.

• Inventory Management
  • Help manage equipment inventory, including shipping to and from customer sites.

• Various other duties and responsibilities.

Knowledge and Experience

• Bachelor's degree in business administration, marketing (or similar) or equivalent combination of relevant education and years of work experience
• Knowledge of the following:
  • eCommerce trends
• 2+ years of experience in account management or digital raffle operations

Soft Skills and Characteristics

• Proficiency with MS O365

• Familiarity with Android and IOS based operating systems

• Excellent interpersonal and communication skills

• Excellent organization/time management/prioritization skills and attention to detail.

Mandatory Requirements

• Fluency in English (reading, writing, verbal)

• Fluency in French (reading, writing, verbal)

• Ability to travel domestically/internationally approximately 1-2 times monthly

  • Most travel is overnight.

CBN designs and develops industry leading solutions for the following domains: Border Security, Civil Identity, Driver Identification and Vehicle Information, Currency and Excise Control, and Lottery and Charitable Gaming. To learn more, visit www.cbnco.com.

As an Equal Opportunity Employer, Canadian Bank Note Company, Limited is committed to achieving a skilled workforce that reflects the diversity of the Canadian population. We encourage applications from women, visible minorities, people with disabilities and Aboriginal people. Canadian Bank Note Company Limited is committed to developing inclusive, barrier-free selection processes and work environments.

If contacted regarding this competition, please advise the interview coordinator of any accommodation measures you may require.