Customer Success Manager
Saskatoon, Saskatchewan

Are you passionate about building strong relationships, driving customer success, and helping businesses thrive? At Vendasta, were looking for a Customer Success Manager to help our partners unlock the full potential of our platform. If you thrive on educating customers, providing strategic guidance, and enhancing user adoption, this is the role for you! Join our dynamic team and play a key role in delivering a world-class customer experience.

About the Job

As a Customer Success Manager, youll be responsible for engaging and empowering our customers to make the most of Vendastas offerings. Your mission will be to onboard, educate, advise, grow, and retain customers by providing tailored support, training, and strategic insights. You'll work with a diverse range of partnersfrom newly signed clients to long-standing businessesto drive adoption, growth, and advocacy.

This role is perfect for someone who enjoys building relationships, solving problems, and creating value for customers. If youre looking for an opportunity to make a direct impact on customer success and long-term retention, wed love to hear from you!

Your Impact

As a Customer Success Manager, you'll work closely with customers, internal teams, and stakeholders to:

• Onboarding & Education: Conduct training, provide comprehensive product demonstrations, and ensure successful product adoption.
• Strategic Relationship Management: Build and maintain strong relationships with customers, schedule regular check-ins, and drive engagement through business reviews and strategic planning.
• Customer Advocacy & Growth: Develop and execute initiatives to drive product adoption, revenue growth, and customer satisfaction by promoting best practices and proactively addressing partner needs.

What You Bring to the Table

You are a customer-focused, results-driven professional with experience in account management, customer success, or a related field. You thrive in a fast-paced, evolving environment and have a passion for helping businesses succeed. With 35 years of experience in customer success, account management, or a similar rolepreferably in the SaaS or technology industryyou bring strong communication, strategic thinking, and problem-solving skills. You excel at building relationships, managing multiple accounts, and driving customer engagement.

Additionally, you have a solid understanding of customer success methodologies, SaaS industry trends, and partner needs. Your ability to quickly adapt to changing market conditions, mentor junior team members, and provide proactive solutions sets you apart.

About Vendasta

We help businesses get more customers. And keep them. Vendasta is an AI-powered customer acquisition and engagement platform built for SMBs and the partners who support them, providing the tools needed to attract, engage, and retain customers, increasing lifetime value and building loyalty. From creating awareness to nurturing lasting customer relationships, Vendasta offers a suite of solutions with AI assistants that streamline every stage of the customer journey. By combining a business's unique data with AI and automation, Vendasta simplifies marketing, sales, and operations, eliminating the need for multiple disjointed systems.

Perks

Join the Vendasta team, where your happiness and health are our top priorities! Dive into a world where competitive health benefits meet flexibility with flex time and an annual work-from-anywhere policy. Embrace the opportunity to grow with us through our Employee Options Program and savour every bite in our cafeteria, delighting in daily snacks, and unwinding with catered Friday lunches at our offices. Fuel your ambition with education reimbursement, in-house learning, and an array of leadership development programs, all nestled within a culture brimming with Drive, Innovation, Respect, and Agility. Engage your heart in community events and volunteer opportunities. At Vendasta, we're not just offering a job; we're inviting you to build a thriving career in an environment that champions your growth and well-being. Let's soar together!

Please apply on our company website by March 21.