Are you a dynamic leader passionate about making a meaningful impact in the lives of children, youth, and families in Northwestern Ontario? FIREFLY is seeking aDirector of Service Excellence and Partnerships to drive high-quality service delivery, foster community partnerships, and support innovative programs that make a difference.

About FIREFLY

FIREFLY is a multi-service, non-profit organization committed to strengthening the health and well-being of families, children and youth. We provide mental health, developmental, and community services across a variety of settings, including schools, child care centres, and community-based locations.

With offices throughout Northwestern Ontario, FIREFLY offers a unique opportunity to build strong relationships with clients, colleagues, and community partners. We are proud to work in close collaboration with local First Nation organizations and are committed to fostering cultural safety in all aspects of our work. In 2022, FIREFLY achieved Exemplary Standing with Accreditation Canada, a testament to our dedication to service excellence.

To learn more about working at FIREFLY please watch this short video: FIREFLY Recruitment Video

About the Role

As the Director of Service Excellence and Partnerships, you will play a pivotal role in shaping and enhancing FIREFLY's service delivery. Reporting to the CEO, you will:

• Lead and oversee programs within the Children and Youth Mental Health, Access, Intake and Community Services units.
• Ensure accreditation standards and best practices are upheld across service areas.
• Develop strategic partnerships with community agencies, government bodies, and stakeholders to enhance accessibility and impact.
• Support and mentor staff, fostering a culture of collaboration and continuous improvement.
• Drive service innovation, identifying emerging client needs and implementing innovative solutions.
• Represent FIREFLY at community events, meetings, and conference to advocate for clients and the organization.

This full-time position may be based at any FIREFLY location, though regular travel to our Kenora office is expected. This role will also be expected to conduct regular travel both throughout our service area as well as outside our service area.

What We're Looking For

Education & Experience

• A Masters degree in a social services field (preferred) or an equivalent combination of education and experience.
• Minimum five years of progressive leadership experience in management roles.
• Minimum five years experience in mental health, community services, or a related field.
• Professional registration, membership, or certification with a relevant regulatory body (preferred).

Key Competencies

• Strongleadership and team development skills.
• Proven experience inprogram oversight, strategic planning, and service excellence.
• Ability to build and maintaineffective partnerships.
• Strongproblem-solving and decision-makingcapabilities.
• Commitment toequity, diversity, inclusion, and cultural safety.

Why Join FIREFLY?

• Make a real impact in the lives of children, youth and families.
• Be part of an innovative and collaborative team dedicated to service excellence.
• Opportunities for professional growth in a supportive leadership environment.
• Competitive compensation and benefits package including: HOOPP, vacation entitlement starting at 4 weeks per year plus paid time off between Christmas and New Year's, paid sick leave, paid benefit plan with coverage including health, dental, vision, travel, life insurance and critical illness insurance.

Click here to access the full position description for this position.

Is your partner relocating with you and you are interested in exploring what opportunities exist for them in the local area? Please reach out to [email protected]. We may be able to help!

Interested in this position? Please apply by Monday, March 24, 2025.