Cylix Solutions, a division of DNSnetworks, is a leading provider of AI, HPC, and enterprise IT solutions, delivering cutting-edge technologies that optimize performance, scalability, and security across industries. We specialize in AI development, HPC infrastructure, cloud optimization, managed services, and cybersecurity, enabling businesses to harness AI-driven efficiencies while reducing costs. Our strong partnerships with industry leaders, including HPE, NVIDIA, Liqid, DDN, WekaIO, CrowdStrike, Fortinet, and Juno, empower us to deliver the most advanced AI and HPC solutions available. At Cylix Solutions, we foster a culture of innovation, collaboration, and technical excellence, ensuring that we provide our clients with best-in-class solutions and services.

**Position Summary**

Cylix Solutions is seeking an experienced and strategic **Vice President of Service Delivery** to lead and oversee our service delivery teams responsible for executing customer projects. This role is critical in ensuring that our solutionsranging from on-premise IT infrastructure deployments to AI application developmentare delivered with excellence, on time, and within scope. The VP of Service Delivery will drive operational efficiencies, enhance customer satisfaction, and ensure successful execution of high-value projects across various industries.

**Key Responsibilities**

- **Service Delivery Leadership:** Oversee all aspects of service delivery, ensuring high-quality execution of IT infrastructure deployments, AI application development, cloud optimization, and cybersecurity implementations.

- **Project Management Oversight:** Establish and enforce project management best practices, ensuring projects are delivered on time, within budget, and to customer expectations.

- **Customer Engagement & Satisfaction:** Act as a strategic partner to customers, ensuring their needs are met through effective service delivery and ongoing support.

- **Team Leadership & Development:** Build and mentor a high-performing service delivery team, including project managers, engineers, and technical specialists.

- **Process Optimization:** Develop and refine service delivery methodologies, implementing best practices to drive operational excellence and efficiency.

- **Resource Planning & Allocation:** Ensure optimal resource allocation across projects to maximize productivity and meet customer demands.

- **Risk Management:** Identify and mitigate project risks, ensuring proactive resolution of challenges that may impact service delivery timelines or quality.

- **Cross-Functional Collaboration:** Work closely with sales, engineering, and customer support teams to align service delivery with business objectives.

- **Performance Metrics & Reporting:** Define and track key performance indicators (KPIs) to assess service delivery effectiveness and identify areas for improvement.

- **Continuous Improvement & Innovation:** Drive continuous improvement initiatives, leveraging emerging technologies and best practices to enhance service delivery.

**Qualifications & Experience**

- 10+ years of experience in IT service delivery, project management, or professional services leadership.

- Proven track record in leading complex technology deployments, including on-premise IT infrastructure and AI application development projects.

- Strong understanding of AI, HPC, cloud computing, and cybersecurity solutions.

- PMP (Project Management Professional) certification **required**.

- Excellent leadership, team-building, and stakeholder management skills.

- Strong analytical and problem-solving abilities, with a focus on operational efficiency.

- Experience in managing multiple projects concurrently, ensuring successful execution within tight deadlines.

- Bachelor's or Masters degree in IT, Engineering, Business, or a related field preferred.

**Why Join Cylix Solutions?**

- Work with industry-leading AI, HPC, and cybersecurity technologies.

- Lead a high-impact service delivery organization with a direct influence on customer success.

- Collaborate with top-tier technology partners.

- Competitive salary, benefits, and performance-based incentives.

- A culture of excellence, innovation, and continuous learning.

If you are a results-driven leader with a passion for delivering high-quality IT solutions and leading successful teams, we invite you to apply for this exciting opportunity. Join Cylix Solutions and play a key role in driving our service delivery excellence!