The IT Technologist with Cando provides daily support to the various business units throughout the company and ensures Cando's operations are in conformance with established guidelines, methods, procedures, and policies related to the area of information technology. If you enjoy working within a team, problem solving, and a company that promotes a strong safety culture, this opportunity is for you!

Cando provides specialized rail operating services. We provide a wide range of rail services including short line operations, industrial switching, material handling, terminal & transload services, and more. With over 50 operations, we are the 3rd largest locomotive fleet in Canada and growing!

Cando Advantages

• Work Life Balance with Fixed Schedules
• Cando's Technical and Leadership Training Programs
• Award Winning Safety Culture
• Employee Ownership Program
• Group Life, Accidental Death & Dismemberment, and Long-Term Disability Insurances
• Flexible Health & Dental Benefits
• Canada's Best Managed Company for 8 years!

Job Description

The IT Technologist with Cando provides daily support to the various business units throughout the company and ensures Cando's operations are in conformance with established guidelines, methods, procedures, and policies related to the area of information technology. Working in a fast-paced environment, the IT Technologist must have strong communication skills and the ability to effectively manage multiple tasks at one time.

Roles & Responsibilities

• Accept technical support calls to the IT department; diagnose and solve user problems
• 70% of the position is help desk focused and the remainder will be other duties as required
• Assist in the setup of new worksite locations
• Work with the technology team in a server/client environment to ensure that Cando's systems are understood and functioning properly throughout the organization
• Use extensive knowledge of computer operations to diagnose and repair computer system malfunctions
• Provide professional and courteous customer/support service to all Cando employees and clients to ensure systems are fully functional throughout the operations; troubleshoot and resolve end-user hardware, operating system, and software related issues
• Ensure computer systems and company data safety through anti-virus software applications
• Research/stay current with changing technology, trends, or industry developments that may impact Cando operations; offer suggestions/solutions for streamlining technological processes
• Perform general maintenance of various hardware such as computers, printers, cell phones, tablets, routers, and switches
• Troubleshoot and resolve issues with voice communications and voicemail systems.

Skills, Knowledge, & Abilities

• Communicate effectively both orally and in writing with people of all backgrounds and levels of comprehension including managers, employees, customers, and the public
• Ability to work with others to foster a respectful workplace and an atmosphere of cooperation and teamwork
• Skilled at building, developing, mentoring and leading in a way that promotes the Cando culture and its values of safety, growth, innovation, and employee/customer satisfaction
• Demonstrate ability to work independently, be self-motivated, innovative, and able to be responsible in the decision-making process; ability to think pro-actively and strategically
• In depth knowledge of Microsoft Windows Operating systems (both server and client), all Microsoft Office products/Microsoft Messaging, on-premise/cloud-based products, and terminal server environments;
• Able to work as part of an on-call rotation and occasional after-hours work

Education & Experience

• Minimum three to five (3-5) years experience in a similar IT environment; Diploma or bachelor's degree in computer systems technology or related discipline an asset
• Proven track record with various Microsoft applications required
• A+ certification
• Driver's License

Note: This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent. The qualifications are provided so interested candidates understand of the level of expertise required in this position.