As the Supervisor of our Big Beach Lounge team, you'll rock the F&B service operations and create unforgettable guest experiences. But that's not all! You'll also be the go-to for coaching our incredible floor staff. Get ready to drive exceptional guest service, boost employee engagement, and maximize our F&B financial performance. Let's make magic happen together!

Job Description

• Opening, closing and outlet service support
• Beverage program management and sales as required
• Maintain accurate and updated standard operation procedures in partnership with leadership team
• Lead Employee Recognition
• Provide F&B service training programs
• Support the orchestration and design of service
• Deliver performance feedback and coaching of all F&B service staff
• Ensure that F&B employees consistently have the tools to do their job
• Manage systems, specifically Silverware and RDP support
• Build guest loyalty through service standards & quality assurance
• Solicit feedback from both employees and guests to continually enhance operations
• Accommodate guests and conduct floor operations
• Administrative support Can include: Ordering, Scheduling, Menu detail and formatting

• Exceed guests expectations by providing exceptional customer service and anticipating guests needs
• Help serving staff maximize food and drink revenue by employing strong sales techniques
• Communicate with Culinary and Front of House to ensure quality of product and service is maintained
• Comply with all Black Rock Health & Safety and Security regulations
• Strictly adhere to all Black Rock Oceanfront Resort policies and procedures

Competencies Required

• Education/Experience
  • • 2+ Years Serving Experience is preferred
    • Experience in a similar leadership role an asset
    • Responsible Beverage Service Certificate (Serving It Right) Required
    • Some formal Hospitality Industry education is an asset
    • Knowledge of Wines and Spirits
    • Standard Cash Handling
    • FOODSAFE certification is an asset

• Skills
  • • Exceptional Customer Service
    • Excellent Verbal, Listening, and Written Communication Skills (Organization)
    • Ability to Multi-Task and Work Under Pressure
    • Flexibility in Work Tasks and Work Schedule
    • Able to Lift/Move up to 40 lbs.
    • Cultural Sensitivity and Awareness

We offer:

• Wage Commensurate to Experience
  
• Staff Discounts
• Medical, Dental, Life Insurance & benefits
• Associate Rates for Hotel Stays
• Volunteer Support Opportunities
• Team Enrichment Events
• Financial Support for Relevant Education Opportunities
• Low-cost On-site Housing, if Required and as Available
• Year-round Employment
• Inclusive Work Environment