Job Title or Location

Guest Services Supervisor

Black Rock Oceanfront Resort - 14 Jobs
Ucluelet, BC
Posted 16 days ago
Job Details:
Full-time
Management
Benefits:
Life Insurance

Salary: $21-24/ hour

Black Rock Oceanfront Resort is seeking a dedicated Guest Services Supervisor to lead our front desk team and deliver exceptional hospitality to every guest. This role requires someone with a commitment to excellence and accountability, proven leadership skills, and a talent for creating memorable guest experiences.

About the Role

As the Guest Services Supervisor, youll oversee the daily operations of the front desk, ensuring a seamless and welcoming experience for all guests. Your ability to remain composed under pressure and mentor junior team members will play a key role in maintaining our high service standards.

Key Responsibilities

  • Team Leadership: Train, schedule, mentor, and supervise Guest Service Agents and Night Auditors.
  • Guest Interaction: Warmly welcome guests, provide personalized assistance, and resolve concerns diplomatically.
  • Operations: Use property management software to manage check-ins/outs, update hotel information, and generate reports.
  • Guest Service: Go above and beyond to exceed guest expectations and handle unique requests with creativity and professionalism.
  • Communication: Collaborate with other departments to ensure smooth operations and efficient service delivery.
  • Problem Solving: Handle complaints calmly and effectively, ensuring guest satisfaction.
  • Standards & Procedures: Develop and maintain Standard Operating Procedures and conduct daily team briefings.

Our Ideal Candidate

  • Has a true passion for guest service and takes pride in delivering exceptional experiences.
  • Is mature, responsible, and capable of working unsupervised, making sound business decisions independently.
  • Is skilled in training and mentoring junior team members.
  • Knows Ucluelet and the surrounding area to offer knowledgeable recommendations.
  • Is seeking a stable, long-term position in hospitality.

Qualifications

  • Minimum 2 years of hospitality experience in Guest Services or Front Desk roles.
  • Leadership experience in a hospitality setting.
  • Education in tourism or hospitality is an asset.

Skills

  • Exceptional customer service and leadership skills.
  • Strong communication abilities, both verbal and written.
  • Flexibility, patience, and a knack for multi-tasking.
  • Professionalism and calmness under pressure.

What We Offer

  • Competitive wage based on experience.
  • Comprehensive Medical, Dental, and Life Insurance benefits.
  • Associate rates for hotel stays.
  • Opportunities to volunteer and give back to the community.
  • Team enrichment events to foster connection and growth.
  • Financial support for relevant education and training.
  • Low-cost on-site housing, subject to availability.
  • An inclusive and welcoming work environment.

Set among old-growth cedars and the rugged shoreline of Vancouver Island, Black Rock Oceanfront Resort offers a unique work environment on the edge of Pacific Rim National Park, in the traditional territory of the Nuu-chah-nulth people. If youre ready to lead a team and make every guests stay memorable, wed love to hear from you!

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