Operating from offices in Canada and the United States, and supporting projects in several other countries, we are North Americas fastest-growing end-to-end geosynthetics supplier, fabricator, and installer. As an expanding and progressive company, we pride ourselves on three core values Trust. Quality. Value staying true to our commitment to building Trust with clients and staff, delivering uncompromising Quality, and leveraging creativity to secure Value. With a focus on our people, we continuously strive to uphold a positive work culture and create an environment where employees have every opportunity for advancement and personal success.

Summary

As a Collections Specialist at Titan Environmental, youll play a key role in ensuring smooth payment processes by building strong customer relationships and proactively managing overdue accounts. Youll leverage your problem-solving skills to resolve disputes, monitor missed payments, and oversee credit memos and unapplied cashall while maintaining a professional and customer-focused approach. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy collaborating with cross-functional teams, this is your opportunity to grow with a company that values efficiency, teamwork, and proactive financial management.

Roles & Responsibilities

• Build and maintain positive relationships with customers to facilitate smooth payment processes.
• Proactively follow up on outstanding invoices through various communication channels, including phone and email.
• Monitor and review missed promise-to-pay commitments and take appropriate follow-up actions.
• Investigate and resolve disputes and customer inquiries.
• Maintain detailed records of collection efforts and customer interactions.
• Review and approve collection campaign emails to ensure accuracy and effectiveness.
• Track and oversee the issuance and application of credit memos and unapplied cash.
• Recommend accounts for escalation or legal action when necessary.
• Other tasks as assigned.

Qualifications:

Required:

• High school diploma or equivalent.
• Previous experience in an Accounts Receivable role, specifically in handling collections of overdue invoices.
• Effective verbal and written communication for interacting with customers through various channels such as phone, email, and in-person.
  
• Excellent interpersonal skills to build rapport and foster positive customer relationships.
• Ability to adapt to different customer personalities, preferences and situations while maintaining a professional and helpful demeanor.
• Capacity to understand customer needs, address concerns and resolve issues promptly and efficiently.
• Excellent time management and organization skills to work in a high-volume, fast-paced environment, with the ability to prioritize tasks, manage time effectively, and meet deadlines.
• Ability to work well in a team-based environment and collaborate with colleagues from various department.
• Willingness to travel for job-related purposes, as needed.

Benefits Package

We believe in fostering a work environment that supports the well-being and financial security of our employees. As part of our commitment to your success and satisfaction, we offer a comprehensive benefits package designed to enhance both your professional and personal life.

• Group Health Benefits:
  • Our group health benefits package provides you and your eligible dependents with access to a wide range of medical, dental, and vision care services. We understand the importance of your health and are dedicated to supporting your well-being.
• Group RRSP with Employer Matching:
  • Planning for your financial future is crucial, and we're here to help you build a secure retirement.
• Wellness Credits:
  • To support your well-being, we provide wellness credits that you can use to invest in your physical and mental health to empower you on your wellness journey.
• Employee Share Ownership Plan (ESOP):
  • As a valued member of our team, you have the opportunity to become a stakeholder in the company's success through our Employee Share Ownership Plan (ESOP).

• Profit Sharing Plan:
  • Share in the success of our company through our profit-sharing plan, which provides you with a direct financial stake in the profitability and achievements of the organization.

Other Information:

• This is a full-time position (Monday to Friday, 8 am to 5 pm).
• This position is open to candidates located in Surrey (BC), Leduc (AB), or our Burlington (ON) offices and is an in-person work arrangement. We will be filling only 2 positions for this role, given the multiple locations it is open to. Once 2 roles have been successfully filled across any of these locations, the job posting will be closed.
  
• Wage will depend on the qualifications of the candidate.
• For more information about us visit:www.titanenviro.com