Overview

We are seeking a Manager, IT Solutions to join our Vancouver HQ to lead our System Operations and IT Support teams. This role reports the Director, Business Excellence and is involved in overseeing core IT functions (ERP, integrations, retail/wholesale IT) and developing the strategy, design, support, maintenance, and enhancement of the organizations IT infrastructure.

The successful candidate will be responsible for the performance, security, and reliability of all IT managed systems and will require a strong understanding of cloud technologies, ERP systems, and the ability to effectively manage both internal teams and external partners. Collaboration with our Senior Data Scientist on data storage infrastructure and security may also be required.

Were a fast-growing retail startup and this is an excellent opportunity to shape how technology serves our teams and customers. If youre looking to make a big impact on a key area of our business, we want to hear from you!
What Youll Do:

• Leadership & Management: Provide overall leadership and direction for the IT department, including the System Operations and IT Support teams. Foster a collaborative, high-performing team environment.
• System Integrations: Oversee the System Operations team's management of integrations between commercial platforms (Shopify, POS, NuOrder B2B, SPS), the ERP system, and third-party logistics providers, leveraging our Celigo iPaaS platform. Ensure seamless data flow via API and EDI integrations and maintain an integration roadmap aligned with business needs.
• ERP System Management (Netsuite): Provide strategic oversight of the Netsuite ERP system, ensuring its effective utilization and alignment with business needs. Work with the Netsuite Administrator and System Operations team to ensure smooth ERP operations and integrations.
• Retail IT Operations: Provide strategic direction and support for retail IT operations, working closely with the IT Support team and any managed service providers (MSPs). Ensure consistent IT standards and security practices across all locations.
• IT Infrastructure Management: Oversee the IT Support team's management of the IT infrastructure, including servers, networks, desktops, telephony, and infrastructure applications. Work with the IT Support lead to ensure optimal performance, security, availability, and reliability.
• IT Operations & Support: Provide strategic guidance for IT support operations, ensuring timely and effective technical support for end-users. Oversee the development and maintenance of standard operating procedures for system support and maintenance.
• IT Projects & Vendor Management: Oversee IT projects, including the design, procurement, installation, and lifecycle management of IT infrastructure and end-user hardware and software. Manage relationships with infrastructure vendors and external consultants, serving as the primary point of escalation.
• Security & Compliance: Develop and enforce IT security policies and procedures. Conduct regular security audits, process audits, and vulnerability assessments. Ensure IT systems comply with security standards and policies and data privacy regulations. Respond to security incidents and implement appropriate remediation measures.
• IT Strategy & Planning: Collaborate with the Director of Business Excellence to develop and implement a long-term IT strategy aligned with business objectives. Research and recommend new technologies to drive efficiency and innovation. Manage the IT budget and track technology investments.
• Data Infrastructure Collaboration: Collaborate with the Senior Data Scientist on data storage infrastructure and security, as needed.
• KPI Reporting & Analysis: Monitor, analyze, and report on key IT performance indicators (KPIs), including system uptime, mean time to resolution (MTTR), and incident reporting. Identify trends and areas for improvement.

What Were Looking For:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4+ years of experience in IT management
• Strong understanding of cloud applications, networking, and security.
• Experience with ERP systems (Netsuite strongly preferred) and integration platforms.
• Experience in network management and modern telephony systems.
• Experience managing third-party service providers.
• Strong Google Workspace and/or Microsoft background, specifically the M365 suite.
• Proven ability to manage and mentor IT teams.
• Excellent communication, problem-solving, and project management skills.

Its a Bonus If You Have:

• Experience managing a SaaS infrastructure
• Proven experience in leading projects
• Proficient in Information Security
• Experience in the retail industry is a significant advantage.
• Understanding of data management principles and cloud security best practices.

What Youll Get:

• Opportunity to help build an ever-evolving brand and help us achieve Vessis vision which is to inspire happier communities
• Competitive salary
• 3 weeks paid vacation
• Professional development opportunities
• Extended health benefits package including an EAP and a $500 annual Health & Wellness Spending Account
• 40% Family & Friends Discount
• Free Vessi product and 50% Employee Discount
• Dog-friendly office