Summer Student - Customer Service Representative
Town of Tillsonburg is looking for two (2) enthusiastic summer students who would be responsible for contact in person and by phone with the public regarding all programs and services offered by the Tillsonburg Community Centre and Lake Lisgar Waterpark.
This is a seasonal student position with an option to enroll in OMERS defined benefit pension plan.
Department: Recreation, Culture and Parks
Division: Recreation Programs and Services
Reports To: Aquatics Supervisor
Contract: June 23, 2025 to September 1, 2025
Hourly Rate: $17.20/hour
Weekly Hours: up to 40
Criminal Record Check required for this position.
Interested candidates please apply prior to the end of day on Sunday, March 9, 2025.
Responsibilities

• Responsible for Recreation modules: Point of Sale, Facility Booking, Program & Membership Registration, Accounting Processes, System Maintenance, Website Registration. This shall include support to staff, data entry and attending related training sessions.
• Program registrations and memberships sales using recreation software for all youth, adult, aquatic, arena, health club, squash, and tennis programs.
• Facility bookings for arenas, park pavilions, facilities using recreation software.
• Point of sale transactions for all areas of the Community Centre and Lake Lisgar Waterpark using recreation software.
• Handle patron inquiries and concerns for all areas of Tillsonburg Community Centre and Lake Lisgar Waterpark.
• Promotion and excellent knowledge of all programs and services offered and up to date on all community events. This involves maintaining healthy communications with all Tillsonburg Community Centre staff as well as staff of other departments.
• Handle payments for all areas of Community Centre and Lake Lisgar Waterpark.
• Balance shift cash with Daily Cash Balance.
• Directs all incoming calls to appropriate staff and taking accurate messages as required.
• Maintain excellent rapport with all patrons and affiliate groups.
• Assist all Tillsonburg Community Centre staff with clerical needs.
• Perform other duties as required and designated by the Aquatics and Business Services Supervisor.
• Must be available to work evenings and weekends.
• Lake Lisgar Waterpark Front Desk & Admissions – Open and close following proper procedures
• Concession - Open and close following proper procedures.
• Prepare and deliver quality food products to the public.
• Maintaining cleanliness of eating area.

Qualifications

• Currently enrolled in secondary or post-secondary education.
• Knowledge of and proficient in Microsoft programs and possess the ability to learn new software applications as required.
• Recreation software knowledge and experience an asset.
• The ability to work effectively in a multi-faceted office environment with many interruptions.
• Working knowledge of the philosophy and objectives of municipal recreation.
• Excellent oral and written communication skills with the ability to establish & maintain effective working relationships, provide superior customer service and team building skills.
• CPR ‘C'/ Standard First Aid & AED.
• Must be available to work evenings and weekends.
• Must be returning to school in the fall.

About the recruitment process

All new Town of Tillsonburg employees are required to complete a police record check.
The Town will accommodate any individual needs you have throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Please contact us if you require any accommodations.

The Town of Tillsonburg is an equal opportunity employer and all information collected will be used in accordance with the Municipal Freedom of Information and Protection of Privacy Act for the purpose of job selection.

We thank all those who apply for positions, but only applicants invited for an interview will be contacted.

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