Handy DART Dispatcher

Are you looking for a job that is both interesting and varied day to day? Is being organized one of your best qualities? PWTransit is currently hiring full-time and part-time Dispatchers to join our Campbell River team. Responsible for both scheduling/coordinating our team of professional drivers and general administrative duties, this position is tailor-made for an industry professional with a focus on customer service and passenger satisfaction.

Position Details:

• Part Time Schedule - Wednesday to Friday from 10:00 am to 2:00 pm, Saturday from 9:00 am to 1:00 pm
• Full-time Schedule - Monday through Friday, 7:30 am to 4:00 pm
• Wage: $23.50 per hour
• Benefits (for full-time employees)

Responsibilities:

• Dispatch and monitor vehicle and operator on-road assignments according to National Safety Code requirements, written schedules, customer requests or as required by emergency situations
• Prepare daily operator work and run schedules while being mindful of Company and/or partners goals and objectives
• Prepare daily vehicle assignments, and communicate with maintenance and operations staff
• Communicate effectively by providing clear and concise information, explanation and direction
• Advise personnel about route or traffic problems that could affect operations or customer service
• Relay work orders, messages, and exchange information using a variety of communication devices, including computer-aided dispatching equipment
• Implement and communicate Company policy/procedures related to operational activities and health and safety regulatory requirements
• Determine compliance with laws, regulations, and/or standards and complete appropriate documentation as required
• Confer with customers or supervisory personnel to address questions, concerns, and/or requests
• Record and maintain dispatch files and records of customer requests, work or services performed, and other dispatch information
• Perform day to day administrative tasks
• Use various computer applications and databases and obtain and apply computer-generated information to dispatching activities

Qualifications:

• High school diploma or equivalent
• Previous work-related skills and experience in a dispatching, customer service or transportation operations preferred
• Previous administrative or office experience is advantageous
• Knowledge of the local geography (Comox Valley, Campbell River and transit routes) is an asset
• Experience in electronic information handling technology such as Dispatch software applications is considered an asset
• Ability to handle stressful situations in a composed manner
• Excellent communication skills and attention to detail
• Strong organizational and time management skills
• Diplomacy and tact
• Computer proficiency in Microsoft Word, Excel and Outlook