Before You Apply, Please Note:

• Do Not Call:We kindly request that you refrain from making phone inquiries regarding your application status. We will only contact candidates who have been shortlisted for further consideration.
• Local Candidates:To be eligible for this position, applicants must reside locally within our specified area.
• In-Person Interview:Qualified candidates should be prepared to attend an in-person interview at our head office.
• Pre-Screening Questions:Please complete all the pre-screening questions; Your application won't be considered otherwise.

We appreciate your understanding and cooperation in adhering to these guidelines. Thank you for your interest in joining our team.

About Us:

The Hazelwood Group, a privately owned organization based in Nanaimo, operates across the construction, manufacturing, and real estate development industries. Hazelwood Finance, our support services arm, handles all administrative functions for The Hazelwood Group companies. Our dedicated team encompasses experts in Marketing, IT, Accounting and Finance, Human Resources, and Business Development.

Hazelwood Finance, a division of The Hazelwood Group, is seeking a full-timeIT Support Technicianto join our team in Nanaimo, BC. Please note that travel will be required within the local Nanaimo area, so a vehicle is required.

Our ideal candidate is a great problem solver, enjoys helping people, has a good attitude, and the willingness to learn new things.

Please be aware that due to the access to sensitive information, the selected candidate will need to undergo a Criminal Record Check before being hired.

Benefits of Employment Why work at Hazelwood?

• Comprehensive group benefits (premiums are 100% employer-paid).
• RRSP matching.
• Short-term and long-term disability plans.
• Priority access to Telus Health Virtual Care (access to a doctor 24/7 anywhere in Canada).
• Strong team environment that encourages and financially supports continuing education and career advancement.
• Employee & Family Assistance Program.
• Annual financial donations to volunteer organizations directly supported by our employees.

Compensation

• $26 to $28 per hour, depending on experience and qualifications.

Summary

Reporting to the IT Manager, the IT Support Technician is responsible for providing 1st tier help desk Information Technology (IT) system support services across the organization. He or she will assist users with hardware and software troubleshooting, installation, and maintenance, and will play a key role in diagnosing and resolving technical issues and communicating with all users in the Hazelwood Group infrastructure. He or she may be required to assist with IT strategic planning, as well as identifying, selecting and deploying new technology to support organizational goals and objectives. Other duties will be assigned as necessary.

Job Duties

• Provide internal IT support (computer & phone troubleshooting, software updates & fixes, hardware repair, server maintenance, network security, etc.).
• Monitor and respond to help desk tickets and support requests via email, phone, and remote support.
• Diagnose and resolve problems and errors and follow up with end-users to ensure full resolution of issues.
• Plan and execute end-user training as required.
• Assist with the planning, deployment, operation, and management of all IT services, and recommend appropriate technologies to improve corporate communications and end-user productivity as directed.
• Help to ensure functionality of Hazelwoods LAN, WAN, VPN, and WLAN networks.
• Monitor equipment lifecycles, and end-to-end documentation of IT inventory.
• Assist the IT Manager with project management for IT-related undertakings and capacity planning as directed.
• Stay informed on new or emerging trends and technologies
• Create status reports as required, present findings to senior management.
• Liaise with vendors and service providers to ensure efficient and cost-effective acquisition of technology purchases; oversee warranties and service agreements.
• Act as an advocate for the IT department and its initiatives.
• Perform other related duties as assigned.

Requirements

• CompTIA A+, Fundamentals+, or similar certification, or an acceptable combination of education and relevant experience required.
• Working knowledge of general office software (ie. Microsoft Office Suite, QuickBooks, Sage 50, etc.)
• General overall knowledge of networking, operating system, and server architectures.
• Effective time management and prioritization skills.
• Quality business interpersonal and customer service skills
• Able to effectively communicate technical concepts and theories to non-technical audiences both verbally and in writing.
• High degree of resourcefulness, flexibility, and adaptability to troubleshoot effectively.

Summation

Thank you for considering a career opportunity with The Hazelwood Group. We appreciate your interest in joining our team. Before you proceed with your application, please take note of the following important points:

• Application Submission:The submission of your resume does not guarantee an interview or an actual transfer. Our hiring process is designed to identify the most qualified candidates who align with our organization's needs.
• Minimum Requirements:We encourage qualified applicants to apply for our open positions. However, to be considered, you must meet the minimum requirements related to the skills and qualifications specified in the job posting.
• Legally Entitled to Work in Canada:Please be aware that you must be legally entitled to work in Canada to apply for a position with The Hazelwood Group. Our organization does not possess a Labour Market Impact Assessment (LMIA) that would support the hiring of foreign workers.
• Acknowledgment:We sincerely appreciate the interest of all applicants in pursuing career opportunities with The Hazelwood Group. However, due to the high volume of applications we receive, we regret that only those candidates selected for an interview will receive a response to their application.

We look forward to considering your application if you meet the qualifications for our current job openings. Your interest in our organization is valued, and we wish you success in your job search.