Posting Closes: February 28, 2025 @ 4:00 pm (MST)

Employment status: Full-time

At connectFirst and Servus Credit Union Ltd, we spend our days helping our members achieve their financial aspirations through a community-focused approach to banking that's true to our co-operative principles. You're our member, not a number. We're your neighbours and your partner. Over 80 years ago we started from humble beginnings. Through the years, we've grown to become one of Alberta's leading financial institutions through a desire to connect the dots between your dreams, your goals, your community, and your financial wellness and we echo these desires through our new, consolidated connectFirst brand.

As we come together as one amalgamated Credit Union, this internal opportunity is available to all employees from both Legacy Servus and connectFirst Credit Union. With more heart and more smart, we're greater together.

We're currently looking for an Independent Business Advisor to join the legacy connectFirst Small Business - Central Region team in Drumheller!

Key Accountabilities:

• Acts as a subject matter expert providing existing Independent Business members and new prospects tailored financial advice, resources, and solutions that enhance the member experience and outcomes.

• Delivers an exceptional member experience that builds trust through expertise, responsive service, and support, while balancing the interests of the credit union.

• Proactively seeks sales opportunities with current members, new member prospects, or through referrals from existing relationships to achieve individual growth and profitability targets.

• Reviews and applies Risk Management policies, procedures, and audit control standards in daily activities to ensure compliance and best practice standards to mitigate risk.

• Acts as a business leader by proactively networking and engaging with local business leaders and members of the professional community for discovery of banking needs and to provide financial solutions.

• Manages the assigned Independent Business portfolio: completes credit applications and renewals, reviews financial statements, documentation, conducts quality risk assessment and analysis, approves loans within assigned limits.

• Conducts annual reviews on Independent Business accounts within the assigned portfolio and ensures all terms and conditions of credit are being met.

• Maintains a solid working knowledge and understanding of all credit union business solution products and services to maximize product penetration and foster business development through service excellence and product knowledge; remains current with policy and procedural changes.

• Ensures profitability of loan through application of appropriate pricing and fees that balances value of products and services with member value.

• Collaborates with other sales teams including Consumer & Concierge Banking, Wealth Management, and others to provide/solicit referrals as appropriate to provide full-service solutions for members with a goal of becoming their primary financial services partner.

Requirements

Experience and/or Educational Requirements:

• 3+ years' experience in retail banking or business banking.

• 1-3 years in a lending role working with business owners.

• Completed a relevant business certificate, diploma, degree or designation program.

• An equivalent combination of education and experience may also be considered.

Mandatory Internal Education/Training Requirements

• CFCU Commercial Credit curriculum through EDHQ – 6 modules

• Financial Accounting for Lenders

• Business Lending Fundamentals

• Collaborative Small Business Conversations

• Effective Credit Conversations

Optional External Education/Training

Skills and Competencies:

Member Business Sense

• Fosters a comprehensive understanding of local markets, industry practice etc., and their relationship to building and sustaining long-term and stronger member bonds.

• Develops business-based perspectives specific to a member's situation.

Impact & Influence

• Uses comprehensive influence strategies and actions tailored to diverse groups.

• Uses initiative to develop sponsorship and support for ideas to ensure buy-in and ownership.

Judgement & Decision-making

• Makes and supports or alters decisions based on the long-term implications to the member and the organization.

• Is capable of developing, modifying or using different decision-making processes to positively impact multiple stakeholders.

Knowledge Sourcing & Sharing

• Recognized expert or trusted advisor – Is seen as valued and trusted advisor by employees, members, and/or industry partners.

• Recognized both internally and externally as someone with significant expertise who knows how to apply it to the Credit Union's business.

Relationship Building

• Develops and nurtures contacts with individuals or groups in various parts of the Credit Union and beyond the Credit Union

Intellectual Curiosity

• Makes a systematic effort to conduct research to obtained requirement information, different perspectives and other relevant sources of material while keeping a Credit Union wide perspective of other initiatives.

Benefits

Working for Connect First and Servus Credit Union Ltd. has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Training & Development Opportunities
• Career Advancement Potential
• Flexible work options
• Competitive Compensation including performance-based incentive pay
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program

At our credit union, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide … with a few additional perks!

What happens next?

Only those applicants selected for an interview will be contacted. Should you require any accommodations during the hiring process, please advise us at that time.

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