Role: Windows Infrastructure Support Analyst

Location: Calgary , AB

Contract

The Windows Infrastructure Analyst works with other Rogers teams to deliver, maintain and support internal/external applications and services which utilize the Microsoft Platform. Execute efficient, effective operations within Rogers Microsoft environment:

• Supporting the Microsoft environment through standard ITSM Processes. Actively engaging on Service Requests/Incident/Changes/Problems that are escalated to the team in ServiceNow.
• Providing after hours, 24X7 Support via an on-call rotation.
• Managing Microsoft Windows server resources (i.e. CPU, Mem, Storage); Creation and deletion of VM snapshots; Operating System Patching Upgrades/Lifecycle. (Versions 2003 to 2022; physical and virtual environments).
• Creating and maintaining support documentation.
• Provides input based on technical expertise and has a strong understanding of industry best practices, keeping up with technology changes through ongoing self study.
• Excellent verbal and written communication skills to effectively interact with end users, team members, other groups and vendors.
• Keen interest and understanding of Security and Cyber Security concepts, and how they pertain to the Microsoft landscape.
• Supporting Tier 1 and Tier 2 level teams; providing training and knowledge transfer to help better support Microsoft solutions.
• Participating in delivery of enterprise wide projects which require Microsoft foundations (i.e. Active Directory, ADFS, SSO, etc.)
• Working with 3rd parties and vendors to implement integration with Microsoft technologies.
• Provide support/expertise to Rogers internal customers as required.
• Strong skills in application troubleshooting/support, and an ability to stay calm under pressure. Serving as escalation resource and representing the team on large scale and sometimes complex application issues.
• Undertake a primary focus, with proficient knowledge and capabilities in the following technologies:
• Account and Access Management Group Management, GPO, Multifactor Authentication (MFA, and Identity Management (IDM).
• Active Directory, DNS, DHCP (Men & Mice), Certificate Services (PKI, Venafi).
• Azure Automation, Federation Services, Application Proxy.
• Microsoft Office 365, Exchange, Outlook, Calendars, Teams, SharePoint,.
• SCCM/Intune/Bitlocker Patching, Automation and Endpoint Management.
• Provides support, server resources and Microsoft technology platform in the delivery of Rogers technology projects and initiatives.
• Collaborates with applications teams in the provisioning and support Windows based servers and services.
• Provide 2nd and 3rd tier level support to Server Operations, Desktop Services and Application Services teams with incidents and issues related to Windows servers and all Microsoft technology.