Are you looking to grow your career within one of the largest traffic control companies in Canada? Do you have strong organizational, communication, and problem solving skills? Are you adaptable and experienced with fast-paced working environments? If you thrive in dynamic settings and want to be part of a growing team and company, we want to hear from you!

The Universal Group is the largest traffic management and control services provider in Canada. The company is headquartered in Langley, British Columbia with locations across British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Qubec and Washington State, in the U.S. Our company is driven by an entrepreneurial spirit and is rapidly growing as we are expanding our business across Canada and the U.S. This is an exciting opportunity to be a part of our growth. The Universal Group was awarded one of Canada's Best Managed companies in 2023 and we have been requalifying for it since, which is not only a reflection of our company's accomplishments but also a testament to the passion and expertise of our employees.

As a Traffic Planning Administrator, you will have the key responsibilities of supporting the coordination, documentation, and administration within our Traffic Planning Department. You will deliver exceptional customer service, ensure the accuracy of intake processes, and support traffic plan designers - ultimately leading to the seamless execution of traffic management initiatives.

What you will be responsible for:

Administrative Coordination:

• Responsible for the intake of all orders into the planning department (Traffic Plans, Estimates & Special Events). Coordinating between email, phone, and Monday.com form intake.
• Collaborate with internal teams, traffic engineers, and project managers to ensure the timely execution of TMPs.
• Review all incoming correspondence, support designers with general queries, and assign to stakeholders as needed. Ensuring all communications are responded to in a timely manner and with a high level of customer service.
• Facilitate the proposal process for all new and existing traffic clients.
• Coordinate with internal teams to ensure timely and accurate estimates.
• Support interdepartmental initiatives.

Documentation Management and Quality Assurance Support:

• Maintain accurate and organized records of Traffic Plan designs, revisions, and related documentation.
• Organize, file, and archive design documents for easy retrieval and reference.
• Collaborate with the quality assurance process to ensure accuracy and completeness of Traffic Plan designs.
• Assist in addressing design issues and supporting efforts to improve overall plan quality.

Communication, Stakeholder Support, and Data Entry/Analysis:

• Ensure a high level of customer service at all times.
• Facilitate effective communication among project teams, traffic engineers, and external stakeholders.
• Enter relevant data into administrative systems, maintaining data accuracy and integrity.
• Support data analysis efforts to identify trends and areas for process improvement.

Continuous Improvement:

• Identify opportunities for process improvement in administrative tasks related to planning coordination.
• Provide feedback on administrative procedures for continuous enhancement.

What you get from us:

• Extended healthcare benefits available after probation.
• Opportunity to work for a large, growing company.
• An RRSP matching plan.
• 3 weeks of paid vacation.
• Competitive compensation package.

What we need from you:

• Administrative experience in a coordination role, preferably in a traffic management or engineering context.
• Valid Drivers license and access to a reliable vehicle as some tasks may require use of vehicle.
• Strong organizational and documentation skills with an attention to detail.
• Effective communication and collaboration abilities to work with diverse teams and stakeholders.
• Familiarity with data entry and analysis processes.
• Continuous improvement mindset and adaptability to evolving requirements.
• Proficiency in relevant software tools for administrative tasks.
• Problem-solving skills to address administrative challenges and streamline processes.
• Strong customer service skills.
• Adaptable in a fast paced, fast changing environment.

Why The Universal Group?

The Universal Group is driven by our purpose to provide Peace of Mind to both our clients and team members. Our people embrace our core values of being Passionate, Authentic, and Driven in everything we do and in every decision we make every day. They are the fabric of who we are and, without question, the reason for our success and continued growth.

The safety of our team members and the public is what drives us every day.

The Universal Group is an industry leader in traffic control services, traffic management planning, traffic equipment supply, landscaping, temporary labour and occupational health and safety training. We are a one-stop shop, as our full suite of services ensures that we can manage projects from conception to completion.

For more information about the company, please visit ourIndeed Profile!

Our Commitment to Diversity

The Universal Group is an equal-opportunity employer committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Apply today; we cant wait to hear from you. Come grow with us!

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