Client Management:

• Managing several client portfolios, includes order entry, status updates or tracking of open orders, order closure tasks, custom reporting and cadence activity.
• Specification / SKU maintenance; validating, updating and controlling revisions / version and production routing options.
• Communication skills verbally and written, including email etiquette required.
• Client Inquiries
• Intercompany Inquiries
• Expediting Orders
• Management and interaction with client portals and / or other middle-ware programs EDI, etc.
• Onboarding or client maintenance requirements towards specific requirements with purchase order acceptance and billing terms / conditions (proforma, credit or order holds, etc).

Project Management:

• Working with Sales regarding activities towards new account activation and onboarding. Includes credit approval status and advocation.
• Follow up activities required towards project development status, includes design, estimating, and graphics approval. Includes colour / brand management, fly sheet execution, and spec completion in MIS system.
• RFQ Process, validation required after release of order to production, spec review against quotation.
• Understanding and application of unique requirements; C of C, FSC, GMP or other Food Safety order validation

Finance Support:

• Providing support for price increases and other financial obligations clients are required to follow either by contract or other agreement.
• Working with Invoicing Clerks to upload invoices or other documents for billing and payment requirements in client portal or other systems.

Quality Review:

• Assist with non-conformance investigation, corrective and preventative actions.
• Assist with communicating quality expectations of clients when needed as part of the onboarding or continual management of the client account.

Qualifications:

• 3+ years proven experience in customer service, proven to be customer oriented.

• Strong communication skills both verbal and written.

• Strong attention to detail and accuracy.

• Ability to work cross-functionally and communicate effectively with various teams.

• General proficiency computer skills, Microsoft products; Outlook, Word, Excel.

• General analytical and problem-solving skills.

• Self starter but also able to work within a team setting.

Atlantic Packaging is dedicated to fostering an inclusive environment where all colleagues and customers feel valued and supported. We are committed to developing our team to reflect the diversity of our communities in which we live and work and seek applicants with a wide range of abilities. If you require accommodation, please contact [email protected]