Duties and Responsibilities

Role Responsibilities include, but are not limited to the following:

• Perform maintenance, repairs and inspections to client and internal vehicles in a safe, accurate and efficient manner
• Completes and reviews repair orders and vehicle inspection reports with Service Advisors and explains any additional maintenance work required to customers in an effort to attain a trusting relationship and long-term retention.
• Liaises with Management/Service Advisors/Installers to ensure a smooth flow of communication during repairs or maintenance work and that all commitments are achieved
• Provides quality workmanship to meet or exceed industry standards and performs tasks in compliance with industry flat rate time allowances.
• Ensures vehicles are kept clean and free of damage using seat covers and floor mats
• Other duties as required

Key Accountabilities

Personal Requirements:

• Possess excellent written and oral communication skills
• Provide timely and accurate response to all queries
• Be committed to providing outstanding customer service
• Ability to work in an open environment which is fast paced
• Self-Motivated / proactive mindset
• Ability to work independently as well as part of a team
• Natural intuition as opposed to task orientation; ability to think on your feet
• Excellent organizational skills and analytical skills
• High Attention to detail
• Sense of humor

Knowledge & Skills

• Valid drivers license with clean abstract
• Journeyperson/Red Seal Automotive Technician with 2 + years experience
• Full set of tools
• Good organization skills
• Technical and computer skills required