DescriptionThe Deployment Specialist I will act as the main escalation point from our Service Desk for any new workstation requests for VC3 Clients. As a key member of this team, you will be responsible for performing workstation imaging and/or configuration of newly purchased computer systems located either at a VC3 based office or in a remote capacity, responding to client inquiries, workstation deployments as needed, assisting with the setup of client profiles on new systems and identifying and diagnosing hardware-based problems. Our People: Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard and valued. Guided by our core values — Passionately Curious, Own It, Go Beyond, and Serve as One — we're here to create something extraordinary together. Our Core Focus: Our team members play a pivotal role in our focus: Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients. Your Growth:We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.
Key Responsibilities

• Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards
• Provide a timely response and guidance to client requests
• Perform imaging and deployment of client machines via VC3 imaging guidelines and following client process
• Perform OS upgrades and Service Pack installs
• Ensuring that applications are properly licensed, and warranties are applied
• Work with 3rd party vendors as necessary to resolve application or hardware issues
• Work with other departments to ensure that SLAs are met
• Make recommendations for improvements of the provisioning processes
• Perform proactive maintenance tasks on workstations as necessary
• Work with end users to identify and resolve issues with hardware or software
• Add additional hardware to new deployments as needed (RAM, SSD, etc).
• Perform User Profile Setups on new system setups
• Answer the loading bay door, receive and sign for personal packages as well as packages for other businesses in the building and place in the appropriate areas on receiving shelf – as needed based on location
• Perform imaging and setup of client machines in remote locations following client process
• Evaluate, diagnose, and determine appropriate and necessary repairs on hardware

Additional Responsibilities:

• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Receive mentoring and feedback from peers and others
• Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams
• Review Tickets with Manager
• Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
• Create and update documentation when changes or occur, or when discoveries are made
• Attend monthly training & team meetings as required.
• Additional duties as required

Skills, Knowledge and Expertise

• Good problem solving and decision-making skills; ability to understand and analyze complex issues
• Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
• Post Secondary schooling - related to IT.
• 1-3 years in IT related experience
• Experience with Windows 10/11 operating systems.
• Experience with Microsoft Office – all versions.
• Basic Network understanding
• Experience working with Active Directory
• Experience with WDS and MDT would be an asset.
• Experience managing MS licensing would be an asset.
• Strong organizational, and client service skills
• Skill in written communications
• Interpersonal skills: such as telephony skills, communication skills, active listening and client-care
• Ability to multi-task and adapt to changes quickly.
• Self-motivated with the ability to work in a fast-moving environment.

Additional information you will want to know:

• Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
• Travel to client sites may be required
• VC3 offers a comprehensive benefit package and 401K/RRSP company matching

Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.