Role: Professional Service Engineer

Location: Remote-Canada

Duration: 6-12+ Months

Need Intermediate profiles

Job Description:

• We have an immediate requirement for a PSE (Professional Service Engineer) in one of the client Health projects.
• Below is a detailed description of the roles and responsibilities. Please review them and let me know if you have any questions.
• A PSE is responsible for the implementation of their company's product for, or in, the customer's environment.
• PSE's manage the technical configuration components of CHR/EMR implementation delivery for new and existing customers on the CHR, PS Suite, Med-Access, Medesync, Kinlogix and Wolf. We predominantly engage with the implementation team, but can work with end-users, onsite I.T resources, support (CE), along with several other internal stakeholders. The PSE role includes a variety of tasks related to implementations, migrations & go-live support, while ensuring quality work is done to high standards and using the customer first approach.

Customer Focus

• Represents client values in public communication around broader initiatives, specific projects, and community contributions
• Works with engagement leads to understand customer needs and metrics to achieve success
• Provide highly responsive customer service and maintain a high level of customer/team member satisfaction

Solution Focus

• Utilizes technical experience, and specific knowledge of client Health environments, to deliver the technical aspects of the engagement
• Collaborate with product and development teams to improve implementation and configuration of professional service processes as it relates to client Health platforms and their tool chain
• Manage/oversee/deliver on multiple projects, either as the primary engineer, or in conjunction with other Professional Services engineers and stakeholders
• Analytical approach to resolve issues related to all technical aspects of the implementation

Operational Excellence

• Develop, implement and teach best practices for implementation and configuration of company products.
• Provide mentorship for other Professional Services engineers to help them grow in their technical responsibilities and remove blockers to their autonomy
• Delivers on Statement of Work (SOW) with guidance from technical architects, developers, and Chapter Leads. SOW scope may include:
• Installation and configuration of client Health solutions with the customer or internal environments
• Provide documentation, and upkeep, for technical implementation guides relevant to client Health and the customer requirements
• Manage creation of new, and maintenance of existing, processes & templates for deliverables and PSE training

Highlevel PSE Responsibilities (Implementations)

• Queue Management: Oversee implementation tasks are followed up on and completed by due date
• Quality Delivery Control: Become task certified, stay up to date with changes and follow standard process to deliver successful implementations
• Managing field partners for onsite dispatches (ie Bluebird, Insight, and ABM)
• Statement of Work (SOW) creation, upkeep, delivery
• Fieldglass / SAP invoicing approvals for client field partners
• Field Partner collaboration, reporting, and scheduling
• Implementation checklists for PM, PSE, & onsite techs to promote consistency
• Statement of Completion (SOC) creation, upkeep, delivery
• Clinic Information Workbook (CIW), creation, upkeep for PM-->PSE-->Onsite Tech (itemizes site summary, network summary, equipment summary, software summary, etc)
• Subject Matter Expert (SME) roles, responsibilities, and escalation paths
• Platform migration experience (PS Local to ASP, Wolf to CHR)
• Actioning enhancements / feedback
• Value Added Service (VAS), deploy and activate
• Supporting the technical components of the implementation

"L!-CEIPAL"