Title: Sr. HR Manager / Business Partner
Reports To: Vice President, HR
Location: Toronto
ACCES Employment is a leader in connecting qualified jobseekers from diverse backgrounds with employers across the Greater Toronto Area (GTA), Ontario, and Canada. ACCES helps more than 56,000 job seekers each year at seven locations in the GTA. As a charitable not-for-profit organization, ACCES provides job search services that connect newcomers, jobseekers, youth, women, and refugees to jobs that reflect their skills and experience. We provide over 35 customized job search programs that meet the unique needs of our jobseekers. Our vision is to achieve a fully inclusive labour force that reflects the diversity, skills, and experience of Canada's population.
We are looking for people who thrive in a flexible and fast-paced environment. ACCES offers an excellent benefits package, a RRSP matching program, and an Employee & Family Assistance Program.
Scope:
This role is responsible for overseeing the talent acquisition, retention & development areas of HR including recruitment, employee onboarding, performance management, employee relations, recognition, reporting & analytics, and maintaining a positive workplace culture.
The incumbent acts as a bridge between management and employees to facilitate smooth operations and strategic workforce planning awareness of business needs, and an ability to prioritize competing interests.
Ideal Candidate:
We are seeking a strategic and compassionate HR Business Partner to join our team. This role is pivotal in driving a positive employee experience and fostering strong relationships across the organization. The ideal candidate will be a relationship builder with a human-centered approach, committed to supporting our mission and enhancing our workplace culture.
Duties & Responsibilities:
Business Partner:

• Maintain in-depth knowledge of organizational policies and practices, legal standards and provide coaching to managers to drive consistent management practices.
• Engage with managers on workforce planning including organization structure, position management, job descriptions and work closely with HR team members to ensure employee movement is processed in a timely manner.
• Collaborate with Directors and Managers to proactively address any issues impacting performance, morale and makes recommendations for improvement.

Talent Acquisition:

• Develop and implement recruitment strategies to attract qualified candidates.
• Coach managers to conducting interviews, assess candidates, and making good hiring decisions.
• Oversee job posting strategy, screening process and applicant tracking systems.

Onboarding and Employee Development:

• Partner with managers to design robust onboarding plans for new staff.
• Organize and support CEO orientations sessions with staff.
• Engage and support managers to create strong development plans for their staff.
• Collaborate with Manager L&D on learning needs of the organization.

Performance Management:

• Partner with managers to establish performance goals and metrics.
• Coach managers to enhance performance reviews and feedback sessions.
• Implement performance improvement plans when necessary.
• Support management in addressing performance management issues, including application of the collective agreement where applicable.

Employee Relations:

• Oversee employee relations including coaching management, conducting investigations, writing coaching, disciplinary and termination letters as required.
• Maintain positive employee morale and engagement.
• Coach management and staff regarding conflict resolution.

Engagement:

• Support employee survey roll out, reporting, analysis and recommendations for action plans.
• Oversee the recognition program including service awards, peer recognition and nomination and selection of awards and management of the recognition platform.
• Communicate and plan events around days of recognition and observation (i.e. Employee Appreciation Day).

Reporting & Analytics:

• Collect, report on, and analyze data for pulse and exit interviews.
• Establish and oversee regular reporting on hiring, turnover, performance metrics, absenteeism, demographics.
• Analyze data and identify areas for improvement, partnering with HR and managers to drive improvements.
• Manage contract end dates against program funding, ensuring we always have funding for current staff.

Knowledge/Skills/Abilities:

• Minimum ten (10) years current and progressively responsible and related generalist experience in Human Resources including Performance Management, Talent Management/Acquisition
• Demonstrated expertise as an HR advisor, consultant or business partner
• Strong knowledge of Canadian legislation/labor laws in Ontario
• Excellent communication (both written and verbal), interpersonal and relationship building skills
• High attention to detail, analytical with the ability to identify insights make relevant recommendations
• Strong problem solving and conflict resolution abilities
• Strong planning and organizational skills and ability to manage multiple priorities and deadlines
• Proficient in HR software and systems in addition to Microsoft Office suite

Education:

• Completion of a university degree in HR Management, Business Administration, Psychology or Humanities or equivalent experience
• CHRP and/or CHRL is an asset

We are currently on a hybrid work schedule, working in the office and from home. This hybrid work schedule is subject to change based on business requirements.
Please Note:
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Candidates who are contacted may be requested to complete a screening video interview using Spark Hire. This position will be posted until it is filled. We will be reviewing resumes as they are submitted.
ACCES is committed to equity, diversity, and inclusion in our workplace and in our recruitment processes. We encourage applications from members of all racialized groups, gender identities and sexual orientations, Indigenous persons, and persons with disabilities.
Equity, Diversity, and Inclusion are central to our mission, values, and operations. We foster an inclusive workplace where every employee feels a sense of belonging. Our diverse team generates innovative solutions to complex challenges, supporting our vision for an inclusive labour market in Canada. We recognize the value of workplace diversity and leverage it to develop services that meet the broad needs of our clients. Through partnerships and effective service delivery, ACCES promotes equity for marginalized populations.
Accessibility and Accommodation: ACCES Employment is also committed to developing inclusive, barrier-free selection processes and work environments. Please advise our HR representative or hiring manager of any accommodation measures that are required. Information received relating to accommodation measures will be addressed confidentially.

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