Insurance - Sales & Customer Service Rep (In office position) Desjardins Agent Team Member

Location: Aurora, ON
Type: Full Time, Permanent, In-office position

Thank you for your interest in our open position! My name is Samantha Gowda-Singh, and I am an Desjardins Insurance Agent seeking a driven and competitive professional to join my team. If you are motivated, honest, independent, and looking for a long-term career with a supportive team, this opportunity might be for you!

About Our Team & Office

• We assist customers with their insurance and financial services needs, including Auto, Home, Life, and Business Insurance.
• Our team operates from our office in Aurora, ON.
• We currently have 6 team members.
• Our office includes a beverage station (coffee, tea, water).
• We actively support our local community through events like the annual Street Festival and donations to our local food bank.

Responsibilities

• Deliver Exceptional Customer Service: Consistently provide outstanding service in every client interaction, whether via phone, email, or in-person. Address inquiries about insurance eligibility, coverages, changes, claim submissions, and billing clarifications with efficiency and professionalism.

• Achieve Sales Goals: Collaborate with the team to set ambitious sales targets that drive the agency's growth. Execute the strategic plan to meet and exceed these goals, contributing to the overall success of the agency.

Requirements

• Property & Casualty OTL License: Preferred; must obtain within 1 month of job offer. Note: All job offers are conditional upon successful completion of the OTL license. Learn more about the exam through the Insurance Institute of Ontario.
• Life License Qualification Program (LLQP) License: Preferred; must obtain within 1 year of employment.
• Financial Requirements: Minimum credit score of 650, no bankruptcy in the past 3 years, and no overdue debts (i.e., in collections status).
• Experience: Previous sales or customer service experience is an asset.
• Communication Skills: Excellent written, verbal, and listening skills.
• Problem-Solving: Proactive approach to solving problems.
• Multi-Tasking: Ability to handle multiple tasks efficiently.
• Presentation Skills: Capable of making presentations to potential customers.
• Independence: Ability to work independently, be driven, and accountable with minimal supervision.

Compensation Package

• Salary: Base salary starting at $43,000 during probation.
• Commissions and Salary Increase: Available after successful completion of OTL license and probation. UNLIMITED earning potential through sales commissions.
• Employee Benefits: $150/month starting after probation.
• Paid Training
• Paid Vacation: Starting at 3 weeks/year.
• Paid Sick Days: 3 paid sick days and remaining unpaid up to 10/year

Interview Process and Next Steps

1. Application Submission: Apply to work with us by submitting your application.
2. Initial Review: We will review all applications and select candidates for a brief initial telephone interview.
3. Questionnaire: Shortlisted candidates will receive a questionnaire to complete.
4. Panel Interview: Candidates who advance will be invited for an in-person panel interview.
5. Job Shadowing: Final candidates will be invited for 3 hours of job shadowing with the team.
6. Reference Checks: We will conduct reference checks for the final candidates before making a job offer.

We are looking forward to hearing from you!
Samantha Gowda-Singh
www.gowdasingh.com

These positions are with an independent contractor agent within the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. The agent's employees are not employees of Desjardins. Independent contractor agents are responsible for all employment decisions regarding their employees.