Job Summary:

The Project Engineer is responsible for all post-sales activities related to complex sizing requirements or projects that have transitioned from the acquisition stage. The Project Engineer participates in customer interactions, resolves customer service issues, follows-up on quotation request activities, and uses an understanding of the customer applications and requirements to deliver custom valve solutions while meeting or exceeding customer service excellence goals. Reporting to the Vice-President of Engineering, the Project Engineer is focused on delivering a project package and collaborating with the sales team to the customer to give us the best chance of success in a project. This means following the project guidelines to meet SAMSON project standards while selecting the correct product for the specific application. In this role, the Project Engineer also communicates and collaborates with internal team members and sales partners to support the sales channel that operates throughout Canada.

As an achievement-oriented individual, the Project Engineer will find that SAMSON offers a supportive, collaborative working environment with a stable, growing and dynamic company. All full-time, permanent positions enjoy a total rewards package that includes salary, bonus, vacation, Group RSP contributions and a comprehensive health and insurance program. SAMSON also offers extensive training to support your career, as career growth is expected and available.

CORE RESPONSIBILITIES

Provide Customer Service Excellence:

Communicate and pro-actively with customers and sales partners together with the Sales Team (engineering/sales/purchasing/logistics)

Provide technical support in the form of documentation, drawings, customer training, troubleshooting, and site visits and demonstrations if required.

Support after-sales activities: follow-ups, return/repair inquiries and troubleshooting

Coordinate presentations and other communications with The Regional Sales Managers for partners and customers.

Support Regional Sales Managers with technical aspects when needed

Project Organization:

Use the SAMSON sizing software to properly specify the solution to meet the customer requirements

Read and understand the customer specification sheets

Read and understand terms and conditions and take exceptions in high-risk scenarios, where required

Seek clarity from customers as required

Interact with our European manufacturing facilities for delivery, pricing and engineering-related clarifications

Manage the project life cycle through the Project Manager software package

Schedule quotation follow-up activities for the Regional Sales Manager

Interact with the VP of Engineering, VP of Sales & Marketing and President/CEO for pricing and strategy on each project

Interact with Corporate Controlling on financial risk management

Conduct project milestone meetings

Conduct project closeout meetings

Manage project life cycles between 6 weeks and 2 years

Manage and consolidate damage claims, and mitigate risk to the company

Lead risk management assessment for all projects

Other Duties:

Comply with OHSA, company policies and procedures, and safety practices to ensure the safety of every worker performing on duty to SAMSON

Adhere to SAMSONs Quality standards

Participate in all company required training

Other duties as assigned by management

QUALIFICATIONS

Prior experience in Industrial or Process Automation projects (2+ years)

Knowledge of and ability to utilize a CRM with all customer interactions

Knowledge of how to and ability to manage projects using milestones and quality gates

Ability to interpret P&ID drawings and consult with customers for best practices

Understanding of metallurgy and material codes is an asset

Knowledge of and ability to use an engineering sizing program related to process automation is an asset

Any knowledge of Process Control Industry Equipment and Fluid Dynamics principles would be an asset

Experience managing complex supply chains to meet project timelines and deliveries

Advanced oral and written communication in English (French is an asset)

Strong Customer Service orientation and skills

Problem-solving skills and adaptability to deal with conflicts, setbacks and change

Detail-oriented person with analytical ability and listening skills and an innovative problem-solver

Strong presentation skills

Strong MS Office knowledge and computer skills

Ability to work in a team environment

Strong organizational skills to deal with occasional heavy workloads and multi-tasking

Required Education:

Post-Secondary Degree or Diploma from an accredited college or university in Process Control or Engineering, or equivalent combination of experience and post-secondary education

P.Eng. or EIT is an asset

Description of the Work Environment:

Office, as well as potential, but infrequent, visits to customer facilities

Amount of Travel:

Less than 5% within Canada

Work Schedule:

8:30am to 5:00pm

We appreciate your interest in joining our team. Please note that this position is open to candidates who are already legally authorized to work in Canada, as we are unable to provide sponsorship at this time. Only those who meet these eligibility requirements will be contacted. Thank you for applying

ABOUT SAMSON

Established in 1907, SAMSON AG has become a market leader in control valves for industrial process automation. Our technology has proven its value worldwide in a variety of industries. We are trusted in many of the worlds most challenging applications to achieve precise control with a high level of safety and reliability.

SAMSON employs over 4,300 worldwide staff and is represented in more than 50 countries by 62 independent subsidiaries and 79 engineering and sales offices to provide best in class local sales and service. The SAMSON product portfolio offers engineered solutions from a single source. With our extensive range of valves, actuators, and accessories we have the right products to suit your requirements. Our linear and rotary control valves are carefully selected and sized to ensure reliable operation with reduced maintenance requirements. The latest in positioner technology offers precise control, seamless integration into process control systems, and advanced diagnostics to allow for predictive maintenance.

The modular design of our products allows customers to benefit from a tailor-made solution at an affordable cost. Furthermore, the interchangeability of spare parts between different valve models and sizes contributes to keeping inventory costs low. Continuous investment in research and development allows us to stay at the cutting edge of technology. With over 100 years of experience and expertise, you can count on SAMSON to provide a robust solution for your application.

Starting in 1983, SAMSON entered the North American market, establishing SAMSON Controls, Inc. Canada with its first office in Markham, Ontario, which is still the site of the Canadian head office. At this Canadian office, sales, service, testing and repair, project engineering and support functions are housed to provide local Canadian support to the Canadian market.

Equal Opportunity Employer:

SAMSON Controls, Inc., Canada is an equal opportunity employer that takes pride in our diverse work environment. We do not discriminate in our recruitment, hiring, training, promotion or any other employment practices based on the race, colour, religion, sex, gender, gender identity, sexual orientation, national origin, ancestral heritage, age, marital status, disability or any other legally protected factors.