About Avenir Energy Ltd.

Avenir Energy Ltd. is one of Canada's largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America.

At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full-time member of our team, you'll enjoy:

• Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance, including virtual healthcare.

• Employee Assistance Program (EAP): Confidential support for you and your family to help improve health and well-being.

• Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future.

• Work-Life Balance: Generous vacation, floater days, and flexible time-off programs to ensure you have time to recharge.

• Incentive Programs: Annual performance-based rewards for both individual and company achievements.

Job Summary:

We are seeking an organized and customer-focused individual to join our team as a Branch Dispatcher and Administrator at Avenir Energy. Reporting to the Territory Manager, this dynamic role blends responsibilities of dispatching propane deliveries and providing exceptional customer service. The successful candidate will be responsible for efficiently coordinating delivery schedules, managing customer inquiries, and ensuring timely processing of orders. Additionally, this role includes supporting the planning and forecasting of workloads to meet branch demands and growth. Strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment are key to success in this position.

Responsibilities - Dispatcher:

• Communicate directly with drivers (and brokers if applicable) to manage current and upcoming delivery demand.

• Prepare delivery ticket selections within CUE and manage day-to-day dispatching within AWE

• Produce and review various reports. ie: performance reports, make necessary adjustments (Kfactors), run out report, follow-up with drivers, new and cancelled accounts report, outstanding tickets or special arrangement reports, truck reports.

• Review accounts put on STOP or cancelled accounts to ensure tickets deleted.

• Review and adjust customer account delivery parameters (tank size, K factor, HWH Flags etc.),as needed.

• Review weekend and overnight customer service inquiries with respect to delivery and take required action.

• Maintain DD table within CUE and communicate to delivery team as required.

• Utilize CUE AWE systems and reports to manage delivery operation.

• Assist/Train other staff on CUE delivery tools (i.e. delivery record setup, K-Factor, DD Due, Delivery profile etc.).

• Trouble-shoot truck computer system and communicate with inside / outside support when necessary, with respect to AWE/CV30-31 software, hardware issues.

• Provide customer service support on incoming customer calls.

• Awareness of Liquid Fuels Handling Code and other codes pertaining to the safe delivery of petroleum products.

Responsibilities – Branch Administrator:

• Customer Support:

• Serve as the primary contact for customer inquiries via phone, email, and in-person.

• Provide accurate and timely information regarding propane services, billing, and delivery schedules.

• Resolve customer issues or complaints in a professional and efficient manner.

• Handle requests for propane deliveries, tank refills, and equipment maintenance.

• Order Management and Customer Invoicing

• Process customer orders and ensure correct details are entered into the system.

• Follow up on customer delivery inquiries

• Maintain and update customer records and service histories.

• Customer Payments:

• Assist customers with billing inquiries, including reviewing invoices and charges.

• Process payments, including credit card and electronic payments, and ensure timely invoicing.

• Collaborate with the accounting department to address payment discrepancies.

• Administrative Tasks:

• Maintain customer files and documents in a well-organized manner.

• Assist with inventory management for propane inventory, tanks and related equipment.

• Coordinate with other departments (logistics, sales, etc.) to ensure seamless service delivery.

• Compliance and Safety:

• Ensure that customer interactions and records comply with safety and regulatory standards.

• Stay informed about industry regulations and propane safety standards.

Qualifications:

• Dispatching and Logistics experience considered an asset

• Must have strong computer skills, including Microsoft Office

• Customer service experience required, and

• Professional driving or fleet dispatching experience is an asset.

Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process. By applying for a position with Avenir Energy, you understand that we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand that offers of employment are contingent upon the successful completion of appropriate background checks. The type of checks performed is determined by the role and Avenir Energy's employment policies. You will be notified during the hiring process which checks you are required to complete. We thank you for your interest. Only candidates selected for an interview will be contacted.

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