Process and Improvement Specialist

Location: Communities Within the Geographical Area of Maamwesying

Full-Time Permanent

Salary: $78,570 $85,855

Who you are? You are highly motivated in sharing your interest in providing primary health care within an inter-disciplinary team environment. Acknowledging the Seven Grandfather Teachings in your work to build relationships. In addition, you have the ability to draw on your own knowledge and life skills to support and maintain efficient operational functions, with a positive outlook.

Who we are? We are a leader in First Nation Health. Our foundation is Indigenous Health in Indigenous Hands. We provide accessible, quality, culturally safe and holistic health care that supports and enhances the wellness of individuals, families, and communities. We work with our 11 First Nation community partners and one Indigenous Friendship Centre in the provision of primary health care, traditional healing, mental wellness and addictions, home and community support services and health promotion services. We have recently been approved as the first Indigenous led Ontario Health Team by the Ministry of Health.

The opportunity: Under the direction of the Director of Corporate Services and Operations, the Process and Improvement Specialist is responsible for reviewing and analyzing the performance of various procedures for improvements. This position requires a focus on observing staff, reading quality reports, and determining how to make production more efficient.

The success Process and Improvement Specialist plays a critical role in enhancing organizational efficiency and effectiveness. The incumbent will collaborate with cross-functional teams to ensure the successful execution of process improvement initiatives.

What you need to bring with you:

Five years of experience in process improvement, change management, business reengineering, or related roles

Bachelors degree in Business Administration, Health Care Administration, Operations Management, Engineering, or a related field is required

A masters degree in a related discipline is an asset

Certification in process improvement methodologies

Certification in change management

Proficiency in process improvement and change management methodologies such as Lean, Six Sigma, or Total Quality Management (TQM)

Familiarity with process automation and technology solutions is an asset

Expertise with office applications (e.g., MS Office, Google Suite)

Experience in the health services sector is an asset

Experience working with Indigenous people, organizations, and communities

Knowledge and experience of Anishinabek Health and Traditional healing practices

A clear criminal reference check is a condition of employment

Must have access to a reliable vehicle and possess a valid drivers license

Duties and Responsibilities

Evaluating current organizational processes, workflow, and systems to identify areas for improvement and efficiency gains

Gathering and analyzing data, performance metrics, and key performance indicators (KPIs) to quantify process inefficiencies and track improvements over time

Collaborating with teams to develop and propose practical solutions, including process redesign, automation, or technology enhancement

Coordinating the scheduling of process improvement events and assisting with the assignment staff to events as appropriate

Facilitating change management efforts by communicating proposed improvements, obtaining buy-in from stakeholders, and ensuring successful implementation

Leading continuous improvement projects, employing methods such as Lean, Six Sigma, or Total Quality Management (TQM) to drive ongoing process enhancements

Developing training materials, standard operating procedures (SOPs), and documentation to ensure that optimized processes are effectively adopted and maintained by teams

Performing other related duties

Why Work with Us?

Competitive Salary based on experience

Paid Extended Health Benefits

Healthcare of Ontario Pension Plan (HOOPP)

Generous vacation package; with an additional 6 Indigenous statutory holidays.

Life-long learning is a priority, offering 10 Professional Development Days and $1200/Annual Budget

Technology Amenities provided (i.e., laptop, electronic medical record system, cell phone)

All travel expenses covered.

Daytime hours of work 8:30 a.m. to 4:00 p.m. Monday to Friday

Relocation expenses are negotiable

High staff satisfaction rated work environment, priority on provider and client experience

Access to Cultural and Traditional teachings of the Ojibwe People

3 weeks holidays for the first year

15 days of Personal Leave

What to expect? Given the traditional practices of Indigenous people, from time-to-time exposure to smoke from the burning of sacred medicines such as tobacco, sweet grass, sage, or cedar may occur.

Accessibility accommodations will be available upon request.

An offer of employment will be conditional upon an acceptable vulnerable sector police records check.

Hiring of Indigenous People will be given preference, as allowed under Section 14 of the Ontario Human Rights Code Special Programs.

Qualified individuals are invited to submit a cover letter along with a current resume, certificates, diplomas, along with three current work-related references to the BambooHR link.Please ensure that Process and Improvement Specialist appears in the subject line. Below is the link to apply directly to our organization.

Posting Deadline: February 12, 2025 at 4:00 p.m.

Thank you to all applicants however, only those selected for an interview will be contacted.