We are looking for someone who values and creates great relationships with our residents and provides an exemplary level of customer service with all stakeholders (residents, trades, fellow team members). Creating that sense of community and a residents sense of pride in their home is key! A detail-oriented approach, passion, creativity and a strong focus on customer service and someone who lives Anthems values is who we need!

You will

• Lead the full life cycle of the resident process by advertising suites, staying informed of local market rents, conduct property tours to prospective residents, provide rental applications, conduct background and credit checks, facilitate the signing of all leases (including rental of storage and parking) and provide welcome or move out packages to residents
• Input invoices into Yardi and prepare purchase orders, as required
• Follow up and collect monthly rents and maintain all tenant records
• Ensure all residents provide copies of their insurance policies
• Prepare and deliver all Resident Notices (late rent, eviction notices, building info, etc.
• Manage building parking and storage rentals, co-ordinate elevator and amenity bookings and supervise use of amenity areas
• Maintain up to date building contact lists for residents and contractors and assist in maintaining building maintenance files
• Deliver an exemplary level of customer service by responding professionally and promptly to resident inquiries
• Assist tenants with onboarding of building tenant portal
• Assist Resident Maintenance Technician, as required, with move in and move out inspections
• Program security fobs, as required, and ensure the property is safe and secure at all times
• Provide weekly reports, as required, by the Property Manager
• Perform other miscellaneous duties as assigned by the Property Manager
• Attend periodic staff meetings
• Assist in preparing and attending tenant events

You have

• A minimum of 2 years' residential rental experience
• A strong understanding of the Alberta Residential Tenancy Act and its application
• Excellent communication skills, both oral and written
• Excellent organizational and problem-solving skills
• A willingness to learn, are a true self-starter and able to work without direction
• Proficiency in Microsoft Office applications: Outlook, Word, Excel, as well as Yardi Rent Caf (an asset)

NOTE: The position is located onsite at Central on 12th.

We have

• Great, diverse, authentic people!
• Unlimited career growth opportunities
• Mentorship from the best in the biz
• A Corporate Giving Strategy supporting community development
• Annual salary reviews and performance bonuses
• A robust Benefit Plan and Employee Assistance Program
• An Educational Assistance Program
• A Dress for your day policy and more!

Founded in 1991, Anthem is a team of 850+ people driven by creativity, passion and direct communication. Anthem has invested in, developed or managed alone or in partnership more than 400 residential and commercial projects across North America.

Our growing residential portfolio includes 44,000 homes that are complete, in design or under construction, from mixed-use residential to townhome, rental and single-family homes.

We own, co-own, manage or have previously owned 12 million square feet of retail, industrial and office space, and our land portfolio includes more than 60 communities, spanning 9,100 acres across Canada and the United States.

Anthem is a real estate development, investment and management company that strives, solves and evolves to create better spaces and stronger communities. We are Growing Places

Please, no unsolicited resumes or phone inquiries from agencies. View our Policy on Unsolicited Resumes on our website.