Deliverables:

• IT Solution Development – Environment set-up, Configuration, customization
  

Responsibilities:

• Configure/ customize a Salesforce solution (Field Service Modules)and integrate Salesforce with other applications using web services or other mechanisms to fulfil the business need as explained in the project background section above.
  
• Planning, implementing and supporting Salesforce solution for coroners
  
• Documenting processes ,Architectural documents (e.g. Information Architecture, Solution Architecture document etc.)/ logical/ conceptual design and leading the Architectural governance checkpoints artifacts and approvals in line with Government of Ontario Information and Technology Standards.
  
• Collaborate with IT Professionals throughout the Software Development Life Cycle
  
• Report progress on deliverables to team, project leads and management, including proactively raising risks/issues with migrations.
  
• Manage issues and User Stories in DevOps
  
• Conduct root cause analysis to troubleshoot and resolve defects/incidents resolve issues.
  
• Acts as the technical advisor/expert.
  

Experience and Skill Set Requirements:

Must Haves:

• SalesForce Field Service experience
  

Skill Set Requirements:

• Able to quickly integrate new concepts and easily understand business needs
  
• Evaluating which Salesforce components and other technology products and frameworks to be used.
  
• Experience with building Salesforce Field Service solutions based on user stories and low level designs.
  
• Adhere to defined coding standards and develop well-structured, maintainable and easy to understand code.
  
• Strong experience delivering products in Agile/Scrum mode.
  
• Map Salesforce capabilities, features and best practices against business and technical requirements by performing fit-gap analysis against Salesforce Service cloud, community, available tools available within AppExchange and Salesforce Platform
  
• Design, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC)
  
• Hands-on knowledge of Apex, lightning, VisualForce, Salesforce APIs, data loaders, SOQL, SOSL, and web services
  
• Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
  
• Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On
  
• Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX, Jenkins and ANT
  
• Experience with deployment tools such as GitLab, Jenkins, etc.
  
• Experience with Government of Ontario Information and Technology Standards
  
• Experience completing Enterprise Architecture documentation – e.g. Information Architecture Document, Solution Architecture Document.
  
• 5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code.
  
• Certified Salesforce Platform Developer I or equivalent experience
  
• Salesforce Certified OmniStudio Developer
  
• Salesforce Certified Experience Cloud Consultant
  
• Salesforce Certified Administrator
  

Salesforce Experience (Field Services):

• 5+ years of experience (including recent experience) solutioning and hands-on configuring in Salesforce
  
• Salesforce Certified Platform Developer I
  
• Salesforce Certified OmniStudio Developer
  
• Salesforce Certified Experience Cloud Consultant
  
• Salesforce Certified Administrator
  

Design, Analysis, Development and Configuration:

• Demonstrated experience supporting, developing, maintaining, and configurating Salesforce Field Service solutions.
  
• Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments.
  
• Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms.
  
• Demonstrated experience designing and supporting the development of prototypes and proof of concepts.
  
• Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues.
  
• Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments.
  
• Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities.
  
• Experience conducting diagnostics and determining methods to help incident management.
  
• Experience implementing AODA compliant solutions.
  
• Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
  
• Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On
  

Communication, Consultation and Collaboration Skills:

• Excellent analytical, problem solving and decision-making skills.
  
• Excellent communication skills, both written and verbal
  
• Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with mitigations.
  
• Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete.
  
• Experience documenting processes and technical designs and updating build books
  
• Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process.
  
• Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy.
  

Agile Experience:

• Experience with Agile scrum methodologies
  
• Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps
  
• Thorough understanding of SDLC, specifically DEV processes in agile development environments
  

Public Sector Experience:

• Previous experience working in Government or Public Sector organizations.