County of Essex -
18 Jobs
Essex, ON
Helpdesk AnalystDepartment: Information Technology
Position Type: Permanent, Full-time (35 hrs./week)
Location: Essex, Ontario
Posting #: COE-11-25
Opening Date: January 27, 2025
Internal Closing Date: February 4, 2025
Closing Date: February 23, 2025Role Snapshot (Our Elevator Pitch!)Do you enjoy solving technical puzzles, empowering users with tech solutions, and being the friendly face of IT? Join the County of Essex as a Helpdesk Analyst and become the first line of defence in troubleshooting, resolving, and supporting our dynamic IT ecosystem. This role is your opportunity to work collaboratively with a passionate IT team while delivering exceptional service that keeps our organization moving forward.Why Work With Us?The County, as we like to call ourselves, is an upper-tier municipal government organization, providing programs and services to approximately 193,000 residents within the Essex County region and some shared services to approximately 422,000 within the Windsor-Essex region.
We operate in Canada's warmest and southernmost County, surrounded on three sides by water and blessed with unrivalled opportunities for boating, fishing, cycling, golfing and other recreational pursuits. One of Ontario's best-kept secrets, the County offers an affordable mix of urban and rural living with easy access to world-class amenities and schools. We are located next to the urban center of Windsor and just minutes from downtown Detroit. With comprehensive benefits, professional development opportunities, and a culture built on respect and inclusivity, we are proud to support our people in achieving their goals. What You'll DoIn this role, you will be responsible for:
We believe in a thoughtful and transparent hiring process designed to identify the best candidate for the role while allowing you to learn about us. Here's what you can expect:
1. Application Submission
Submit your application, including a tailored resume and cover letter, through our online portal by February 23, 2025. Be sure to highlight your technical expertise, customer service skills, and enthusiasm for IT support.
2. Initial Screening
Our hiring team will review applications to shortlist candidates whose skills, qualifications, and experience closely match the role's requirements.
3. Phone Interview
Shortlisted candidates will participate in a 15-minute phone interview to discuss their background, interest in the role, and alignment with our organizational culture.
4. Interview Panel
Selected candidates will attend an interview with a panel of IT and HR representatives.
6. Final Selection and Onboarding
If selected, you'll receive a formal offer outlining the terms of employment. Upon acceptance, our onboarding team will work with you to ensure a smooth transition, including introductions to your team, access to tools and systems, and a comprehensive overview of your first 90 days.
The County of Essex embraces diversity and inclusion in our workforce and workplace. We are committed to building inclusive teams and an equitable environment for people to be themselves. We encourage applications from all qualified candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodations through [email protected]. Information received relating to accommodation will be addressed confidentially. This information can be made available in alternate formats upon request.
Personal information is collected in accordance with the Municipal Freedom of Information and Protection of Privacy Act and will be used for employment opportunities only.
Position Type: Permanent, Full-time (35 hrs./week)
Location: Essex, Ontario
Posting #: COE-11-25
Opening Date: January 27, 2025
Internal Closing Date: February 4, 2025
Closing Date: February 23, 2025Role Snapshot (Our Elevator Pitch!)Do you enjoy solving technical puzzles, empowering users with tech solutions, and being the friendly face of IT? Join the County of Essex as a Helpdesk Analyst and become the first line of defence in troubleshooting, resolving, and supporting our dynamic IT ecosystem. This role is your opportunity to work collaboratively with a passionate IT team while delivering exceptional service that keeps our organization moving forward.Why Work With Us?The County, as we like to call ourselves, is an upper-tier municipal government organization, providing programs and services to approximately 193,000 residents within the Essex County region and some shared services to approximately 422,000 within the Windsor-Essex region.
We operate in Canada's warmest and southernmost County, surrounded on three sides by water and blessed with unrivalled opportunities for boating, fishing, cycling, golfing and other recreational pursuits. One of Ontario's best-kept secrets, the County offers an affordable mix of urban and rural living with easy access to world-class amenities and schools. We are located next to the urban center of Windsor and just minutes from downtown Detroit. With comprehensive benefits, professional development opportunities, and a culture built on respect and inclusivity, we are proud to support our people in achieving their goals. What You'll DoIn this role, you will be responsible for:
- Technical Support
- Address and categorize user-reported issues via phone, email, and ticketing systems
- Troubleshoot hardware, software, audio-visual tools, and collaboration platforms
- Provide first- and second-level support, escalating issues appropriately when needed
- Hardware, Software, & Infrastructure Support
- Set up and maintain IT equipment, user management tools, desktops, laptops, and more
- Install and update operating systems and software applications
- Assist with onsite IT project support
- User Assistance and Training
- Enforce IT policies and ensure proper use of IT resources
- Deliver training sessions for employees on commonly used hardware and software
- System Monitoring and Reporting
- Monitor ticketing systems, equipment, and network services to ensure optimal performance
- Provide regular feedback and updates on IT services
- Continuous Improvement
- Stay up to date with emerging technologies and industry best practices
- Document solutions to recurring issues and share knowledge with the team
- College Diploma in Networking, Application Development, or Cybersecurity (or a related technical field)
- CompTIA A+ Certification
- At least 2 years of experience providing end-user support and troubleshooting IT issues
- Strong technical expertise in operating systems, hardware, software, and networking
- Familiarity with IT service management frameworks (e.g., ITSM, ITIL, COBIT)
- Exceptional troubleshooting and problem-solving skills
- Outstanding communication skills, with the ability to explain technical concepts clearly to a non-technical user
- A customer-focused mindset with a commitment to providing excellent service
- The ability to prioritize and resolve issues effectively under pressure
- A valid Class “G” Ontario driver's license and access to a personal vehicle for work-related purposes
- Ability to provide a Ministry of Transportation Driver Abstract and Police Information Check
We believe in a thoughtful and transparent hiring process designed to identify the best candidate for the role while allowing you to learn about us. Here's what you can expect:
1. Application Submission
Submit your application, including a tailored resume and cover letter, through our online portal by February 23, 2025. Be sure to highlight your technical expertise, customer service skills, and enthusiasm for IT support.
2. Initial Screening
Our hiring team will review applications to shortlist candidates whose skills, qualifications, and experience closely match the role's requirements.
3. Phone Interview
Shortlisted candidates will participate in a 15-minute phone interview to discuss their background, interest in the role, and alignment with our organizational culture.
4. Interview Panel
Selected candidates will attend an interview with a panel of IT and HR representatives.
6. Final Selection and Onboarding
If selected, you'll receive a formal offer outlining the terms of employment. Upon acceptance, our onboarding team will work with you to ensure a smooth transition, including introductions to your team, access to tools and systems, and a comprehensive overview of your first 90 days.
The County of Essex embraces diversity and inclusion in our workforce and workplace. We are committed to building inclusive teams and an equitable environment for people to be themselves. We encourage applications from all qualified candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodations through [email protected]. Information received relating to accommodation will be addressed confidentially. This information can be made available in alternate formats upon request.
Personal information is collected in accordance with the Municipal Freedom of Information and Protection of Privacy Act and will be used for employment opportunities only.
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