Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada's preeminent leader in delivering top quality sport and entertainment experiences and one of North America's leading providers of exceptional fan experiences. We are the parent company of the National Hockey League's Toronto Maple Leafs, the National Basketball Association's Toronto Raptors, Major League Soccer's Toronto FC, the Canadian Football League's Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Job Description

As a valuable member of Real Sports, you will be responsible for delivering winning Food & Beverage service to our guests at all times by living our Visions and Values. You will provide friendly service to our guests as their first point of contact – their experience starts with you.

• Welcome guests in a professional and friendly manner, displaying welcoming body language and creating a positive first impression.
• Ensure all menus are clean and tidy before the start of each shift.
• Review reservations; update and maintain guest profiles.
• Present and maintain menus.
• Work with the Service Manager to prepare and organize seating plans.
• Seat guests according to the seating plan.
• Communicate any special requests to the team.
• Use intuition to predict guest needs and requests.
• Create a lasting impression, personalize your farewells.
• Maximize the capacity of the dining room by assisting with table re-setting and other duties as the need arises.
• Assist Bussers, Servers, Bartenders, and Managers as needed.
• Adhere to MLSE Service Standards and Policies.
• Follow all MLSE Health & Safety Policies and Procedures.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Complete side duties and other tasks as assigned by Management.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to share this with us in our online application's "Message to the Hiring Manager" section.

• Must be available to work 40 hours each week.
• Must be available to work a variety of shifts including days, afternoons, evenings, weekends, and holidays.
• Must be Smart Serve Certified.
• 2+ years of hosting position experience.
• Previous experience in high-volume restaurants.
• Excellent interpersonal and communication skills.
• Work well under pressure; handle multiple tasks simultaneously.

Additional Information

Apply by: February 7th, 2025

Experience the thrill of the Sports & Entertainment industry in a flexible (hybrid) work environment that supports employee wellbeing.

As a part of our recruitment process AI may be utilized to: screen applications, assess qualifications, and enhance candidate selection. We remain committed to ensuring a fair and equitable hiring experience for all candidates.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

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