Overview

The Security Supervisor will supervise a team of Security Officers in a shift work environment, fostering a safe and efficient work environment, while maintaining an open door policy.

Responsibilities

• The supervisor is accountable to his or her staff, assisting with hiring, training, evaluations, recognition and development.
• Responsible for the protection of company assets and the reporting and arrest of criminals, ensuring the maintenance of peace and order for guests and fellow employees.
• Provides first aid and medical attention as required.
• Presents a strong presence on the gaming floor.
• Delivers exceptional customer service and ensures compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.
• Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Other duties as assigned.
• Lives the Brand.

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• A minimum of a post-secondary diploma in Law and Security.
• A minimum of one (1) year of supervisory experience in a related field.
• Working knowledge of computer application packages.
• A current First Aid/CPR Certificate, along with Non Violent Intervention Technique Certificate.
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

SKILLS

• Strong leadership, organizational, interpersonal, analytical, verbal and written communication skills.
• Working knowledge of computer software packages.
• Previous gaming experience or knowledge of the gaming industry.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.