ABOUT THE PROGRAM

The Toronto Blue Jays are looking for recent graduates or early-career professionals who are interested in learning from industry-leading professionals and exploring what it means to be a part of Canadas only Major League Baseball team.

Selected individuals will become part of a diverse cohort with access to department-specific training, social activities, and learning opportunities. Each participant will also be assigned a cross departmental mentor from within the organization to guide them throughout the program and the unique chance to present to theToronto Blue JaysLeadership Team.

During this year long program, candidates will gain invaluable real-world exposure to the sports industry, immersing themselves in theToronto Blue Jaysworld right here atthe Rogers Centre.

TheBlue Jaysoffice is more than just workstations and computers; it is an extension of the ballpark. Here, we channel the game's energy as we strive daily to achieve our mission: to get better every day to win world series championships and celebrate with our fans across Canada.

OVERVIEW

As a member of the Fan Experience Team, you will work cross functionally with the Fan Services, Concessions and Ballpark Experience & Operations team to learn the day-to-day planning and execution that goes into delivering exceptional fan experiences at all Major League Baseball games and concerts at Rogers Centre. This role requires an enthusiastic, hardworking, self-starter who is passionate about creating exceptional experiences for our fans and staff in the ballpark

RESPONSIBILTIES

• Contribute to the development of online and in person training content. Coordinate the scheduling and set up of training sessions. Administer deployment of online training in the Online Learning Portal

• Aid in the recruitment and onboarding of Ballpark gameday staff

• Create, manage, and update the Service Result Dashboards (Service measurement, Food and Beverage KPIS, Fan Services tracking)

• Support ballpark operational processes (batting practice administration, credentialling support)

• Participate in job shadowing of gameday FT and PT roles within the Fan Services and Ballpark Experience teams.

• Assist with the execution of VIP elements for concerts

• Work collaboratively with relevant stakeholders to develop and update webpage content that directly relates to the Fan Experience (Food Finder, A-Z guide, Know Before You Go etc.)

• Support Gameday Staff initiatives and events

• Help with a variety of game day operational set up requirements

• Help the Fan Services team with the maintenance of Fan Feedback inboxwhen necessary

• Working collaboratively with Legends to ensure, training, menus, pricing, speed of service, customer service and presentation adhere to Toronto Blue Jays brand standards

• Assist in creating advance documents on food and beverage (F&B) initiatives for all part-time staff, working with internal departments such as Ballpark Experience & Operations, Facilities, Promotions & Events etc. for all baseball games, concerts and hospitality events to ensure seamless communication

• Monitor fan feedback (with a focus on Food & Beverage), resolve customer complaints, identify, and communicate trends and themes and share with internal stakeholders and external partners

• Plan and coordinate the conversion of Food and Beverage offerings (signage, menus) from / to baseball to concerts

• Act as point of contact for game day/concert F&B requirements/requests

• Conduct pre-gate readiness checks and in game/event observation of concessions

QUALIFICATIONS

• Bachelors degree in hospitality, sports management, or a related field or equivalent work-related experience gained in the last 3 years.

• Commitment to service excellence and fan satisfaction

• Excellent problem solving, judgement and negotiation skills

• Resilience in effectively handling and diffusing difficult situations

• A team player who will establish and maintain strong relationships with internal and external departments to reach desired result

• Enjoys building and managing tracking processes

• Passion for motivating and inspiring others

• Ability to work evenings, weekends, holidays, home games, and concerts/events as required

• Ability to work in a busy, fast-paced environment while standing/walking/moving throughout a busy ballpark

• Ability to lift more than 30 pounds

• Will be exposed to loud noises and flashing/bright lights and screens

• Superior written and verbal communication skills

• Proficiency with Microsoft Office programs, experience with Salesforce preferred

• Previous work with professional or local sports organization an asset

• Experience in customer service an asset

• Knowledge of the game of baseball and the Toronto Blue Jays is considered an asset

WHAT WE CAN OFFER TO YOU

• Commitment from our team - we want you to succeed!

• Ongoing, hands-on training to help you develop your skills

• Excellent employee discount to use towards Jays gear

• A unique employment experience working for the only MLB team in Canada

Eligibility to work in Canada is a requirement for this position.

Blue Jays has a strong commitment to diversity, accessibility and inclusion. Everyone who applies for a job will be considered. We encourage individuals from underrepresented groups to apply and join us in shaping the future of our club. Together, we will build a team that reflects the richness of the game and the communities that we represent.

Throughout the recruitment process, we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform at their best. Questions regarding accessibility throughout the recruitment process can be directed to [email protected].