Overview

Reporting to the Vice President of Human Resources the HRIS Specialist is responsible for managing and optimizing the Hard Rock Ottawa's HRIS and related employee systems, including but not limited to leading Ottawa's Workday implementation, migration, integration, configuring, and helping automate processes to improve system efficiency and ensure data integrity and compliance with federal, provincial and local leave laws, legislation and. Incumbent is expected to perform all responsibilities with a commitment to providing superior service to Team Members, efficient and effective departmental operations, and an atmosphere of teamwork and continuous improvement. This position is also an integral member of the property's Human Resources team, working closely with fellow Human Resources professionals in support of the property's Human Resources' goals. Additionally, this role collaborates with global Support Services teams to ensure alignment with brand standards, strategic objectives and innovative initiatives.

Responsibilities

• Integrations: Collaborate with the global project team to analyze and implement integrations between HR systems and other enterprise applications (e.g., payroll, finance, benefits, recruiting).
• System Administration: Configure and maintain HRIS and IT systems to align with organizational needs.
• Data Management: Ensure the accuracy and integrity of HR and employee data across all systems.
• Process Automation: Identify opportunities to automate manual HR processes to improve efficiency.
• User Training & Documentation: Provide training to end-users and system administrators, and maintain clear and up-to-date documentation for self-help.
• Technical Support: Respond to system issues and bug reports from employees, including creating requirements for new features or functionality.
• Vendor Management: Serve as the Ottawa point of contact for systems vendors.
• Provides superior guest service, positively effects interaction with guests and Team Members.
• Assists Team Members with all claim's procedures, billing discrepancies and information related to policies.
• Ensures system accuracy
• Maintains up-to-date knowledge and skills in assigned areas through professional reading, research and other professional development opportunities, recommend process and procedure updates and improvements as necessary, and implement same.
• Handles difficult, sensitive situations that require discretionary thinking and decision-making.
• Handles various Team Member issues with confidentiality, using problem-solving skills as required.
• Organizes work, ensures timely data entry into various systems to include HRIS and other departmental tracking mechanisms.
• Ensures adherence to policies and procedures as governed by provincial & federal legislation, regulatory compliance, department and the company.
• Interacts with and assists Team Members in an upbeat, positive and professional manner.
• Acts as a role model to other Team Members.
• Takes an active role in support of company promotional programs.
• Actively participates in Internal Audit(s) as required.
• Lives the Brand

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Minimum of 5 years of HRIS management experience in a mid-size tech company.
• Global Experience: Experience providing HRIS support to a globally deployed HRIS.
• Workday Expertise: Proficient in managing and optimizing the Workday HRIS platform.
• Implementation Experience: Strong background in Workday implementation and migration.
• Integration Skills: Proven experience integrating HRIS systems.
• Migration Management: Experience with HRIS migrations and managing API integrations with other systems (e.g., payroll, finance, recruiting, ERP).
• Data Analysis: Ability to use reporting tools to generate and analyze HR data.
• Project Leadership: Strong project lead experience, utilizing project management and tracking tools to manage projects efficiently.
• Security Knowledge: Familiarity with managing user permissions and ensuring system security is a plus.
• Payroll Integration: Experience with payroll system integration
• Experience with ICIMS and Infinium is a plus
• Bachelor's degree in a related field is preferred.
• CHRP designation or working towards achieving designation is preferred.
• Must be able to obtain a Cat 2 license with the Alcohol and Gaming Commission of Ontario (AGCO).

ADDITIONAL REQUIREMENTS

• Previous hospitality, hotel or casino experience highly preferred, particularly in human resources.
• Ability to travel (10-15%) and work flexible schedules, including nights, weekends and holidays is required.
• Fluency in English: additional languages (French) preferred.

SKILLS

• Must possess strong communication and listening skills, excellent speaking, reading and writing.
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to work flexible schedules, including nights, weekends and holidays as required.
• Ability to be punctual and meet deadlines.
• Ability to function independently in a multi-task environment, as well as a part of a team.
• Ability to deliver a service level which creates an atmosphere that makes our internal and external guests want to return, giving each guest a positive, memorable experience.
• Ability to present an image of excitement, enthusiasm and outgoing personality, while being able to present a professional appearance and demeanor.
• Ability to develop and deliver programs which create a service level of excellence for all levels of management and Team Members.
• Ability to link training to the organization's strategic goals.
• Ability to exercise sound judgment on an independent basis.
• Ability to maintain strict confidentiality.
• Must possess excellent attention to detail and be extremely organized.
• Must be proficient in Microsoft Office, i.e. Excel, PowerPoint, Word, and Outlook.

PHYSICAL DEMANDS

• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.
• Ability to sit or stand for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to tolerate exposure to heat, cold, and loud/noisy environment

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications require of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.