Golf Services Manager- Silvertip

Owned by Stone Creek Resorts Inc., two world-class golf resorts in the most beautiful natural surroundings are Silvertip Resort in Alberta and Eagle Ranch Resort in British Columbia. Our resorts' defining features have their foundation in the values; striving to provide an extraordinary experience to our guests is crucial. Our service commitment, SERVICE BEYOND, sets us apart from our competitors. We are looking for a Seasonal Golf Services Manager for the upcoming Summer season for our Silvertip Resort at Canmore, Alberta. A successful candidate is required to work as per the company values: Caring, integrity, excellence, team sprit and financial responsibility.

Are you passionate about golf and delivering exceptional guest experiences? Join our team as a Golf Services Manager and play a pivotal role in ensuring seamless operations and unforgettable moments for our guests and members.

Position Summary

Reporting to the Head Golf Professional - Golf Services Manager is a middle manager level position where you will be responsible for the bag drop area, cart storage area, driving range and staff members under the Golf Services Department. This position is a key leader of the Golf Operations team whose goal is to exceed and anticipate the expectations of our guests. As a team leader of Silvertip Resort, you will be responsible for supporting and maintaining a healthy and safe working environment for all employees and guests.

Why Silvertip Resort

• Discounted: golf privileges, staff meals, restaurant meals, grocery and golf shop purchases at Silvertip Resort & Eagle Ranch Resort.
• Staff Accommodation on site. $23 per day.
• Opportunity to pursue PGA of Canada designation.
• Our people experience working at a world-class Golf resort.
• We offer a diverse and engaging work environment in a unique location.
• Close to many outdoor adventures and Cities - Banff National Park, Kootenay National Park, Sunshine Resort, Lake Louise Resort, Kicking Horse Mountain Resort, etc.

Key Responsibilities

• Lead, supervise, and motivate the golf services team, including Starters, Ambassadors, and Golf Services Agents.
• Recruit, schedule, train, and mentor team members, fostering a culture of excellence and teamwork.
• Ensure all guests receive outstanding service by addressing inquiries, resolving concerns, and enhancing their experience.
• Communicate course conditions, amenities, and policies to guests clearly and effectively.
• Gather and evaluate guest feedback, providing actionable insights to improve operations.
• Manage tee sheet operations, ensuring accurate scheduling and optimal course utilization.
• Work with Ambassadors to monitor pace of play and address delays.
• Oversee golf equipment rentals, cart fleet maintenance schedules, and course safety protocols.
• Partner with the Head Golf Professional to implement new initiatives and optimize guest experiences.
• Assist in organizing and managing golf tournaments, corporate events, and special programming.
• Coordinate with stakeholders to ensure all logistical and operational needs are met.
• Document and report any incidents or accidents occurring on the course or in the golf services area, ensuring proper follow-up and safety compliance.
• Ensure that all safety protocols are followed by staff and guests, maintaining a safe environment for everyone.
• Maintain open communication with departments such as maintenance and food and beverage to coordinate services and address operational needs.
• Collecting, recording, and distributing gratuities to employees on a weekly basis.

Requirements

• Driver's license required.
• 2 years minimum golf course experience
• Eligible to work in Canada full-time.
• Lift up to 50lbs occasionally, 30lbs frequently, and 20lbs constantly
• Capable of operating machinery and equipment
• Ability to work flexible hours including some split shifts, early mornings and late evenings, weekends, and some holidays
• Demonstrate professional radio etiquette
• Follow all Health and Safety procedures
• Able to work in a team environment
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing

Duration: This is a Full-Time seasonal position, April to October. Overtime during busy periods may be required.

Stone Creek Resorts Inc. is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc. to apply.